You have the right to return items purchased (in their original condition, unworn, unused, in their original package, with any gifts we add to your order) within 14 days of receipt of your order, at your cost. If you're returning the order because you have changed your mind, a full refund will be given excluding the shipping fee. In case I made a mistake in your order, I will refund your total payment and your return fees. Refunds will be issued as soon as the returned items are received and inspected. Customers must ensure reasonable care of the goods and ensure that these are returned in their original condition and well packaged. I reserve the right to refuse returns of items that are not in their original condition. Please contact me before returning the items to arrange the return. If you prefer a replacement or exchange instead of refund, please let me know.
When returning items, please make sure you obtain and keep a proof of return until you have received your refund/replacement. I cannot take responsibility for goods lost in transit if an evidence of posting has not been obtained.
Please note that for hygienic reasons, I cannot accept returns of earrings.
For replacements, if the item is still in stock, I will dispatch it within 2 business days. If not, I will refund you. Alternatively, you can opt to have your item replaced by a different one. If the price of the alternative item is less than the original item I will refund the difference, but if it is of higher value I will need you to pay the difference in price.
I want to make sure that every buyer is happy with their purchase. If there is something wrong, please let me know immediately and I'll do my best to assist you.
Refunds for Tarot Readings:
- If I haven't started your actual reading, you may be offered a refund.
- If I start or complete your reading, there will be no refund. I put my time, energy and heart into my readings, and take my work seriously.
