Your phone number became essential in the process of shipping packages Colissimo with the French Post office. Communicate us your phone number at the time of your order
I'am happy to combine shipments. In case of multiple purchase we refund overage shipping cost.
I organize shipment with tracking number for all products. Tracking number is not insurance. We ship item as soon as possible (2 or 3 working days) after purchase. And before if we can.
We are not responsible concerning the time of delivery it depends of the customs services, country and international events. Delivery time is not under our control.
If you feel that the time of delivery is not normal, contact us we can help you and contact the French Postal Service.
I always ship to the address given by Etsy. We are not responsible for undelivered address, holidays, return back if you don"t follow notices or instructions given by your Postal Office
Taxes and customs fees are the responsibility of the buyer. We prepare custom form for all package including Switzerland and excepted EU. Custom form include the price of the item on the package. The price of item never includes the custom fees.
Considering the cost of the shipping cost we don't realize "Gift Packaging"
Feel free to contact us, we work for you
Paypal Direct Check Out Etsy
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
In case of return, the buyer is responsible of all shipping costs (return and initial charges) Products must be returned in registered package with tracking number in its original condition. If the product is damaged during return, the customer is responsible of any loss of value and he is not refund. For UE individual buyers (no professional buyers) benefit from a cooling-off period of 14 days from the next day of the reception of the product.
I take care to describe items as they are. Pictures give you informations about items. You can ask for another pictures if you need before purchase. I take care to the quality of the packaging in order to protect your product. If you want insurance contact us. No refund for damaged or broken product if you don't ask for an insurance before purchase. This bad experience is rare.
Concerning "lost product" during shipment contact us and follow our instructions. We take in charge to open a claim to french postal service only if you have a tracking number. French Postal open an inquiry and it takes time around 120 days. The refund for "lost product" is decided by the postal office. In case of undelivered address or error on the address there is no refund. Of course during all the process we keep in touch and we work for you.
The smell of products is not a motive for a refund. The wood and the leather can have been polished. Products having metal part can have rust signs, the chromed metal or the metal can be definitively altered. These signs of time are not a motive for a refund.
In case of damage in our stock area we refund you straight away and cancel transaction.
Feel free to contact us before purchase, we prefer to lose a sale rather that you are disappointed
Professional status FrenchVintageShop Chambre de Commerce de Paris Chambre de Métiers et de l'Artisanat de Paris Siret : 388 884 587 00022