Please note that items that need dispatching outside of the UK will need to be purchased by 9th December if they are required by Christmas.
For items required within the UK for Christmas, they need to be ordered by 15th December.
I aim to make and dispatch your item(s) within 3-5 working days. Except in summer holidays where this time will be increased to 2-3 weeks max. I will always strive to get items made and sent as soon as possible. Please contact me if you need further info on delivery times.
International items are sent by standard airmail – this is about 8-10 working days, but this may be longer at busier times of year.
Within the UK you should receive your items within 3-5 days sometimes sooner.
The buyer is responsible for any import duties/customs charges/tax I cannot be held responsible for any delays in delivery due to customs,
I accept paypal and you can use this without having an account by using most credit/debit cards, I also accept direct payment through the Etsy direct payment service. I would appreciate that all accounts are settled within 3 days of purchase. I will not start working on your item until payment is received. I understand that sometimes you may change your mind about a purchase, please contact me as soon as you can and before the item has been despatched.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not happy with your item when received or change your mind about your purchase you have 14 days from receiving to request a refund. This will be processed once the item has been returned in its original unused condition - the buyer will be liable for postage fees. This must be within 30 days.
Always happy to take custom orders, please convo me to discuss your requirements.