Toad Hollow ships via USPS first class mail. We ship out of NJ, therefore shipping times will vary depending on location. Our processing time varies per item so please read the details of each item. If you need upgraded shipping or a faster processing time please convo us and we will do everything we can to accommodate.
At Toad Hollow, we will part you with your money any way allowed by Etsy (Etsy direct check out and Paypal). We understand that mistakes happen and situations change, therefore if you need to cancel an order please just contact us and we will try to work with you. If it is a custom order and the items have been made, there may be a charge for time and materials. However these situations will be evaluated on a case by case basis.
Returns & exchanges
Refunds and exchanges are handled on a case by case basis. Please convo us with any issues regarding your orders. Please contact us within 5 days of receipt of order as timing is a factor in refund decisions.