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Cards & Gifts
Shipping & policies
We are currently making orders in 1-6 days right now, depending upon our daily order load. Shipping within the US is always via USPS Priority Shipping, which takes just 1-3 days to arrive once shipped! We can often rush your order BUT ONLY IF you tell us your need by date when checking out. :)
Outside the US, shipping is via first class international and delivery times vary.
Contact us for estimate and we'll get right back to you.
PLEASE STILL TELL US YOUR NEED-BY DATE IN THE "NOTES" BOX WHEN CHECKING OUT! We love to know this for prioritizing orders. Thanks! :) It's always our goal to put rush orders first, but sometimes, they're ALL rush orders. :)
If you have a RUSH need (and we aren't making items within 24 hours already) contact us first to make sure we can meet your needs. We almost always can, if your need by date is 3 or more days out. 1 to 2 days out is harder, but can be done if you are on the west coast.
RESTOCKING FEES & RUSH ORDERS & PLANNING FOR ARRIVAL
It's possible we'll make your order right away and ship the next day! Could take longer, as per our production time estimates above, but do please take that into consideration when ordering, as we won't be able to refund orders we've already made. Thanks for your understanding. If you request a refund after an item is already made, there'll be a 25% percent "but we already made it" fee removed from your refund, and that's only if we haven't shipped it yet. :)
Canada and Australia CUSTOMERS:
All shipping rates are for first class international mail. Packages typically arrive within 5-28 business days from shipping, depending on your location and the habits of your customs agency. WE still have to MAKE/Get to your order before the shipping happens---which is currently taking 1-5 business days from the time of ordering.
There is often NO tracking for an item once it leaves the US and enters another country---UNLESS you want to upgrade to PRIORITY INTERNATIONAL mail. That is more expensive (perhaps 2 to 3 times as much?) but we're happy to set that up for you, if you're worried about something not making it to you. We have no way to track otherwise.
IMPORTANT: International orders MAY be subject to a customs/import duty fee. Check with your local government agency for their duty-fees, and policies.
We can not be responsible for fees required at customs or your local taxes. Here in Oregon, we don't charge sales tax, so YAY! At least you won't pay it here, too. :)
We cannot change your purchase value on the customs form to avoid customs fees.
If you'd like protection against theft on your end, or loss through the mail, please let us know and we can give you information about postal insurance.
FOLLOW THAT TRACKING! :)
Please know that once your package is delivered and tracking SHOWS it was delivered, we are not responsible for loss, theft or damage. If USPS shows it was officially scanned and delivered, we cannot refund your money for those things. Please make sure your postal carrier knows where you'd like your packages placed for safe keeping if you won't be home! :)
PLEASE CONTACT US ANYTIME! :)
Contact us anytime if you have questions! We'll get back to you within 24 hours, and usually within just a few minutes during regular working hours (8am-6pm--Monday thru Saturday), unless we're away from the studio for some reason. Then we'll get back to you just as soon as we can! :)
We accept Paypal and Visa/Credit Cards, via Etsy's super-safe Shop Payment checkout method. JUST FYI---Individual shops never even see your Visa number---Etsy approves it and we receive payment.
Returns & exchanges
We want our customers to be happy! That is our main goal---party decorations should put a smile on your face! Most refunds or shop credits will be handled on a case by case basis, in the interest of fairness.
Contact us anytime and we'll get right back to you! Please read this refund policy section FULLY so we're all, to use a lovely overused cliche, on the same page. Real people here. Small business. So we've created our shop policies, in alignment with Etsy's rules, to make sure everybody's happy. :)
Here are some general rules:
>>>If your item is damaged in the mail (very rare as we package our items well---honestly, it's happened once!) you can send it back to us (AFTER CONTACTING US FIRST AND DISCUSSING IT) and we will refund your order. You must contact us right away, after it arrives and you open it up and find damage (send us a photo to start the process)----we cannot give refunds 48 hours after your package was delivered. Please open and inspect packages right away. Photos of the damaged package and damaged items are required----thanks for understanding we must ask for this to avoid scammers. :(
We may refer you to the POST OFFICE to recoup damages if they were responsible for the damages. And, work with you to get that refund from them!
>>>If we send you the wrong item----I'll tell you sometime about the great banner debacle of 2015!---please let us know right away and we'll fix it. Every now and then, when things get super busy, we may miss a customization or send you something you didn't order. Let us fix that right away for you! 'Cause, we will! Photos are helpful, so we know what we did wrong and it will help us to know if someone else received the wrong item. Make sure to open items ALL THE WAY before assuming you have the wrong order. Sometimes, folks jump the gun. Unwind the banner and see if it's what you ordered---although, we also write a description of the item on the instructional insert. :)
Also, if you see something extra in your package, it's probably just a free gift!
We destash around here sometimes and like to pass the good stuff on to customers. That sometimes leads to confusion, though, so if you see something extra you didn't order, don't panic. :)
ALL ITEMS ARE CUSTOM MADE! :)
>>>Since all items are made to order, we cannot refund orders if you decide to change something after your banner or other item has been made. Please let us know as quickly as you can if you have customizations, which we're happy to make for you!
GIVE US YOUR NEED-BY DATE! :)
>>>We can't refund orders because they didn't arrive by your need-by date IF you didn't let us know what your need-by date was. We will be honest with you about production times, shipping times, and necessary shipping upgrades---but do please let us know the date of your party so that we can be sure to give you accurate estimates. Current production times can be found on the top front page of our shop OR better yet, just ask. We respond quickly to convos!
>>>Other refunds or shop credit are handled on a case by case basis. We want to make our customers happy, but we always prefer shop credit over refunds, as it is the best option to get folks what they want while still keeping our business running strong.
OPEN THAT PACKAGE QUICKLY! :)
>>>Once your package arrives to you, please open the package and contact us with 48 hours if you have any issues. If we've made a mistake, that gives us the quickest chance to make it right for you. If it didn't arrive to you by the need by date that you clearly gave us in advance and we clearly said we could meet, then the return must be made asap in that even as well. If you will be out of town when your item arrives, please keep this policy in mind and make sure to have a someone inspect your package within a couple of days.
HANDMADE IS SOMETHING SPECIAL----Thanks for Understanding that! :)
>>>Please keep in mind that Etsy is the "handmade marketplace"----we are not Walmart or Target, and simply changing your mind is not a suitable reason for returning an item to us for a refund. We hand make all of our items and we are not a factory in China. Thanks for understanding this important distinction. :)
>>>For example: You purchase a banner and decide a couple of weeks after it arrives that you don't really need it, or you want to go with something else. You ask for a refund.
Believe it or not, this very thing has happened before! And I'm sure most folks would agree, that's not fair. If we were Walmart, yeah, that's probably a daily occurrence. But, we're not. We have put a good deal of time into making that item for you. Time that we want to be compensated for, just like anyone would at their job. So, no refund there. Does it pain me to say that? Yeah, I want everyone to be happy. But fair is fair. :)
Another example: You purchase a banner and don't really like the colors in the maps once you see it. You ask for a refund.
Well, again, we spend lots of time receiving that order, making it, packaging, and managing orders here. Plus, we go to great pains to represent things accurately in our shop. Tons of photos, entire listings devoted to explaining the map options, lots of words in our listing descriptions.
Another Example: Your item didn't arrive when you needed it to, BUT you DID NOT give us a need by date when checking out---or send us a convo after the fact---and now you want to get your money back.
If we met our above stated delivery time, then we've held up our end of the bargain. I can't stress enough---if you have a specific need by date, you must tell us. We can't put a rush on your order or let you know, definitively, that we can or can't meet your need by date, if you don't give us that date. :)
ASK IF YOU'RE CONFUSED--We'll get right back to you! :)
It is the buyer's responsibility to ask for clarifications, give need by dates clearly, and read things thoroughly BEFORE purchasing. Thanks for doing that.
Do check out our shop feedback to see all the people who have been nothing but delighted! We're proud that we earned that feedback! :)
Contact us anytime with questions. Never hurts to ask. :)
CANCEL QUICK, IF YOU NEED TO, BEFORE WE START MAKING IT
If you cancel an order after we start making it, we cannot refund your money, as all items are made to order to your specifications. Thanks for understanding that we are a very small business. and since all items can be customized using different maps, ALL ITEMS SHOULD BE CONSIDERED CUSTOM. We may not be able to sell the exact combination of features you ordered and do not keep things stockpiled. Again, we are a SMALL home-based business with tiny margins. :)
Almost every item has a drop down menu with customizations for wording, twine, fonts, colors, maps or vintage papers used----each item is custom made to your specifications. I hope we've got Walmart and Target beat there!
All of our creations are unique---even things we've made many times come out slightly differently each time we make them. We create using vintage papers, and therefore there will always be a one of a kind uniqueness to each item. We hope you'll think that's as cool as we do!
Please check out this listing for further information about customizations, maps and papers used, etc.
****** WHOLESALE *******
Wholesale inquiries from brick & mortar retail shops are welcome! Lead time for receiving your wholesale order is currently 1-3 weeks from the date of purchase.
Please send a message to email@example.com with a link to your shop's website if you are interested in learning more about placing a wholesale order. We will send you my wholesale information pdf.