We ship priority mail in order to get your order to you in a safe and timely manner. We do not skimp on packing material simply to make sure there are no damages to your one of a kind carving.
Payment options are noted on the ordering page. We will honor any cancellation request if the order has not shipped. All orders are made to order so if you want to cancel before it is shipped, there will be a fee of 50% of order total to cover the time and material that went into making your made to order item. For custom orders, once you place a custom order, we take the time allotted for your custom order to be completed, and reserve that time on the calendar just for you. If you cancel the custom order, you are still responsible for full payment of order.
The pictures shown are an example of what we offer. The sizes are approximate.... We get really close to what you see, but every carving is individually carved and painted so they may not be exactly like the one pictured and there will be slight variations......Please be advised.....We do not refund payment for these slight variations that are common with hand carved artwork.....
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
If your item is damaged during shipping, notify us within 3 days of delivery. Return your damaged item to us and we will refund you the shipping charge and also send another item to you right away. If you have any problems with your purchase please notify us asap and we will immediately respond to your concern. We will honor any cancellation request if the order has not shipped. All orders are made to order so if you want to cancel after it is shipped, there will be a fee of 50% of order total to cover the time and material that went into making your made to order item. Custom orders are accepted. We create each custom order with the same care and craftsmanship that we do all items listed in our shop....Therefore we do not give refunds for custom orders.........