Most goods are shipped within 5-7 business days of making a purchase but please refer to individual listing.
All shipping within Australia will be via Australia Post or a Courier service. Express post, registered post and postage insurance can be provided up request. Rush orders will attract additional fees.
NOTE: - RubyJu ship to the address associated with your Etsy and Paypal account. We are not responsible for lost items due to errors on your part, so please double-check to be sure your address is correct. If you are sending a gift, you could also leave the recipients address in the message to seller upon checkout, or convo in a timely manner after payment is complete. - RubyJu is not responsible for any damage happened during shipping and delivery. - RubyJu is not responsible for lost or stolen package during shipping and delivery.
RubyJu accepts payment through Etsy and PayPal
All goods must be paid for in full before the order will be made and shipped.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
Please choose carefully as refunds are not available.
If there is a problem with your order, please contact us through the 'convo' section within 48 hours of receiving you parcel. We will do our best to help you.
Please note that whilst we try our best to show the true colours of all our products, colours may not be exactly the same as seen on your computer screen.
Please feel free to contact us via Etsy convo or email@example.com if you have any questions.