All items are made to order, therefor the time to complete an order (before shipping) will change, it depends on the time it takes to make the jewel. You can find the info for that on each jewelry listing.
Orders are sent by registered air mail to any destination, and it takes between 7-14 working days for the shipment to arrive. The more expensive jewels will be sent by EMS mail.
The Ems shipment will arrive in 5-12 working days, and it costs 22$ to USA and 30$ to anywhere else.
Return mail: If the reason is " unclaimed" or wrong address details -we will charge shipping fee again.
Payments can be made through Paypal, HOWEVER you don't have to have a PayPal account to pay for your order. You can pay using a credit card. Simply hit "continue" next to "Don't have a PayPal account?"
NEW TO ETSY?: check out this helpful link regarding making purchases on Etsy: http://www.etsy.com/help_guide_checkout.php
Costumers with an Israeli shipping address will add 16% sales tax to the payment.
Returns & exchanges
I gladly accept exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds and exchanges will be handled on a case by case basis. Custom orders are final, Although, if you are not satisfied with your jewel please contact me, and we'll work out a solution. My costumers satisfaction is my top priority. Resize ring: Please be certain of your ring size. For ring resize I will charge 10$ up to 1 size for silver. Spinner rings- 30$ ( up to one size ,and 40$ for gold ring or gold mix silver ring (up to one size).. Delivery for resize Bayer need to pay.
Custom's fees, taxes, and any other fees imposed are the buyer responsibility.
If you have any further questions, feel free to send me a message. Hope you'll enjoy your Jewel. Thank you for visiting my store. Maya Or.