Items shipped to destinations within United States:
Items are shipped either First Class or Priority Mail through the United States Post Office, or via FedEx (dependent on weight). According to USPS website, First Class Mail takes 3-5 days and Priority Mail takes 2-3. FexEx shipments take 2-5 business days depending on zipe code.
If you would like to make sure your package is shipped Priority Mail or via another method, please contact me before ordering and we can work it out!
Any address changes need to be discussed with me before a package is shipped. I ship to the address provided on the order invoice and am not responsible for address changes, or forwarded mail delays if your address is wrong. Packages that are returned to me due to an incorrect address will not be resent without an additional shipping charge.
Items shipped Internationally:
International packages are shipped via United States Post Office, which usually takes 6-10 business days, but customs clearance can sometimes delay shipment.
Country Chapel is not responsible for customs duties, inspection fees, or taxes. The payment of these fees fall on the buyer. Please be aware that once a package leaves the United States I have no way of tracking it and am not responsible for loss or damages.
Accepted forms of payment include credit card, PayPal, money order and check. All payments must clear before items will be sent.
Accepted forms of payment:
Direct Checkout with credit card (received within 3 business days of purchase) PayPal (received within 3 business days of purchase) Money Order (received within 1 week of purchase) Personal Check (received within 1 week of purchase)
Payments must clear before items will be shipped out.
If problems occur with payments, feel free to email or convo me and we can try to work things out.
CountryChapel is not responsible for international customs fees, duties, taxes, or payments.
Returns & exchanges
I try very hard to represent my items accurately through description and pictures. All items are described as is, with measurements included. If you need more information on a product, please contact me and I will be happy to help you! I strive to make sure my listings are accurately represented. I use pictures of the exact item being shown, except for certain items, in which case a stock photo will be used, and this will be noted in the listing.
Refunds will only be issued for quality defects not noted in the product description, or errors on my part. Buyers may return an item if they are unsatisfied, but initial shipping costs will not be refunded, and buyer is responsible for return shipping costs. Returned items are also subject to a 20% restocking fee.
CountryChapel is not responsible for postal damage or errors, our lateness due to postal delays.
All inquiries regarding wholesale, retail, or consignment options are welcomed!! I can do custom sizes and quantities.
THE NATURE OF WOOD:
I dry my wood logs and slices before and after cutting, depending on the wood and the item being cut. This is to ensure that the wood will not crack when cut. However, wood can change with temperature and humidity. It can warp and crack. It can even crack after being dried for a long time, depending on conditions. Please don't expose it to direct sunlight, keep it in plastic bags or sealed containers, or expose to high moisture.