Your satisfaction is my main goal. If I receive notification of your dissatisfaction of an undamaged a item within 48 hours of your receiving an item, I will gladly make arrangements for return. Return shipping cost will be at buyers expense and will be refunded along with purchase price upon my receiving said item in original condition. Copy of shipping receipt required. If shipping damage has occurred please notify me and I will try to help resolve the issue. I am Not responsible for the entire amount of damage of an insured items due to shipping because flat rate USPS partials include insurance up to $50.00. Pepper and salt mills are very sturdy and difficult to damage during shipment. Never has a customer of mine experienced receiving a damaged mill or failed to receive a mill shipped from me. USPS flat rate boxes have tracking numbers and if loss occurs, USPS is responsible for the first $50.00 and I will be responsible for the additional amount over $50.00 up to the total price including any tax and shipping cost of a documented lost purchase.