How soon will orders ship? We process orders within 2-5 business days. Orders are shipped in the order that we receive them. They are then shipped USPS first class mail.
What if we need orders faster? We offer a "Rush Order" option that moves you to the front of the line and your order will be processed within 1-2 business days. We will also ship that order Priority Mail.
Can we upgrade to priority shipping? Yes, when checking out, please choose the priority shipping option. Once we process your order in the 2-5 business days time frame, we will then ship priority mail.
How often do you ship? We ship Monday-Friday, except on Holidays. If the USPS is open, we are shipping =)
Can we insure our orders? Yes! We highly suggest everyone purchases shipping insurance. Please note, we are responsible for your purchase until it reaches the Post Office. Once it reaches the post office it is no longer under our control. We highly recommend purchasing shipping insurance to protect yourself in case of damage during shipping or your package gets lost. If you decide to not purchase insurance and your item is lost or damaged by USPS we are not responsible, nor can we offer a refund.
Kemaily is not responsible for shipping issues due to customer error. Please be sure to double check your shipping address before purchase. We do not refund orders sent to an incorrect address. Be sure to double check!! You will be responsible for shipping charges to have order sent back to you.
How do we pay? We currently accept paypal and most credit cards.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
There are no refunds on headbands or hair items, due to custom sizing. Please make sure before ordering you have the correct sizes and colors, thank you!!
**There is a 20% restocking fee on all items that are returned. We do not refund shipping charges. All returns must be post marked within 5 business days of receiving the item. Buyer is responsible for shipping charges back to us.
**Delivery charges are only refunded if goods are faulty, and refund is made. If goods are faulty you have 5 days to let us know by email, you will need to send photo too. After the 5 day period if we have not received photos and message the sale will be considered final.
**Coupon codes cannot be refunded after purchase. You must use code at time of purchase if you have one.
Can we cancel a order? Yes, you can cancel your order as long as the item has not shipped. Once the item has shipped, it is no longer eligible to be canceled.
Do you accept custom orders? Yes we do! When requesting/purchasing custom listings, you must make sure prior to purchase that all information is correct. All sales are final due to the nature of the order, no exceptions.
Use of Products Some of our products contain small elements that could potentially be a choking hazard. Small children should be supervised when using our products. By shopping with us you are agreeing that Kemaily is not responsible for misuse or lack of supervision while using our products. Buyer assumes all responsibility.