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Shipping & policies
Each product is individually wrapped inside a Saari bag(made of tradicional India dresses) or in a box(depends on the item), and then in an envelope with bubbles, to ensure that it will arrive in perfect conditions to your hands.
Send in a maximum period of 48 hours after of bank/paypal notification.
Shipping by registered post for more efficacy and safety. Once sent, you will have one code to locate your order through the site of the Post of Italy(https://www.poste.it)
Delivery to Italy - 3-5 working days
Delivery to UE - 3-10 working days
Delivery to US - 5-15 working days
For other countrys, please contact us before order any product, if you wish to know delivery estimation.
Buyers are responsible for shipping charges, responsible for knowing what kind of items can be legally purchased and imported into their own country.
Payment will be made through a bank transfer or Paypal.
Once received the bank/paypal notification of transaction, we will proceed with the shipment of your new creation.
In any case, please contact us if you have any question. We will reply as soon as possible!
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Once your order is shipped, it is completely out of our hands. We´re not responsible for an order missing in transit. That said, Italian Post does a fantastic job and problems very rarely occur with shipment. Additional postage insurance is available upon request at your expense(more 10/20€ depending on the weight) -- just contact us before checkout if you would like insurance so we can set it up for your order!
Colors can be changed by the quality of our photos and your screens, so any questions please contact us, we clarify any doubts with great pleasure.
We accept custom orders. We can create something you've imagined or repeat another original design with a special stone or specific colour. Please contact us for more information, we'll try our best to understand your desires.
RETURNS & REFUNDS
If you are unsatisfied with your jewelry, please let me know. It is extremely important to me that you are pleased with your purchase!
All refunds and exchanges are dealt with on a case-by-case basis within 7 days of delivery. Please contact me and we will take it from there.
All SALE purchases are final-- no returns or exchanges.