SAFE PACKING: All items are packed with special care and a generous amount of packing materials to help ensure safe arrival.
FAST SHIPPING: I usually ship daily, except on Sunday or Holidays, and always within two business days. Orders within the United States ship USPS Priority Mail with tracking & insurance. Unless you purchase Media from our shop, those we send via Media Mail.
SHIPPING TIMES: Priority Mail packages going to U.S. addresses usually arrive within 3 business days of the ship date, but the post office does *NOT* guarantee that delivery timeframe. Winter weather and the heavier demand for shipping at the holidays will lengthen delivery times.
My goal is for you to be completely delighted with your purchase, and I will work quickly and sincerely to resolve any problems that arise. I try to ensure your satisfaction with clear descriptions, measurements, photos from several angles, and careful packaging.
IF AN ITEM IS DAMAGED DURING SHIPPING: Keep the item and all packing materials, as you will need to present the whole package at (YOUR POST OFFICE) for inspection. They will provide you with a receipt if they agree that the damage occurred during shipping, which you can either scan (or photograph with your cell phone) and attach to an Etsy convo to me, or mail to me if you are unable to scan or photograph the receipt. Once I receive the post office receipt from you, I will process a refund for the item price and your original shipping.
IF A REFUND REQUEST IS DUE TO MY ERROR: Please let me know within 5 days via Etsy convo, attaching a photo or two, if that helps to explain. In most cases, if I have made an error, I will refund you for the item price plus original shipping upon return of the item in the same condition it was sent, as well as for the return shipping cost, including tracking and insurance. Again, please use the same or similar packing materials and purchase tracking and insurance to ensure it arrives safely so your refund will be possible.
Above all, please know that I will work quickly to find a fair and satisfactory solution so that you will feel you could happily purchase from my shop again.