If you have purchased an item from Etsy and wish to return it, you may do so within 30 days of delivery date. Shipments received with visible damages or missing items must be reported to us within seven (7) calendar days of the delivery date.
We are only able to provide a full refund for unopened/unused products in factory new condition sold directly through our website. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be given a full refund. If you would like to return a used Silhouette Machine Swing Design retains the right to charge a 25% Restocking Fee. All digital items are non-refundable.
Customer is responsible for return shipping expenses unless otherwise explicitly stated. Items must be returned to us with a trackable shipping service. Shipping and handling fees are nonrefundable. A refund will be issued after our warehouse receives, inspects, and processes your return. Swing Design will refund the decided amount back to your method of payment. Please include your order number and your name with the return.
If you would like to continue you with the return please return the item to:
Swing Design
152 Commonwealth Ave
Concord, MA 01742
