For printed items, Elcrea Home offers FREE economy shipping. Envelops are secured with a roundhead paper fastener and are not glued. Please note that there is no tracking on this service. Please allow 3-4 weeks delivery to Europe/ 4-6 weeks delivery to US/Canada.
• For faster shipping services, an additional shipping cost of $20 will be involved for EMS-courier-services with tracking.
Q: Can I have my item shipped directly to the gift recipient?
A: Yes, items can be shipped directly to the gift recipient. Please mention in the note to seller to which recipient address to send it at the time of check out.
Elcrea Home accepts PayPal payments on Etsy.
Please note that as a buyer you may also be responsible for paying any import taxes, customs charges (VAT), and/or fees imposed by the destination country upon purchase and delivery of goods. It is recommended that buyers make themselves aware of any potential additional charges prior to purchase to avoid any unexpected surprises. Unfortunately it is not possible as a seller to predict or calculate the fees that might be applied to packages sent internationally.
Returns & exchanges
• Returns regarding digital files. Customized final files are non-refundable due to the nature of the work. However if there's any issue, feel free to contact me.
• Returns To return your product, you should mail your product (marked RETURN with product code and date of purchase) You will be responsible for paying for your own shipping costs for returning your item. Your returned item will be inspected and must be found unused and in good condition. Then a full or partial refund can take place. However if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. We don’t guarantee that we will receive your returned item, as this is depends on postal services.
• Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then a refund will be processed within a certain amount of days.
- Personalized products are non-refundable. - Non-personalized products can be refunded in full, after approved inspection. - Non-returnable items: Gifts and Items on Sale
• Order cancellation: If you want to cancel your order please contact us within 8 hours after completing your order.
Q: I’ve received my item but the personalization is incorrect, what can be done?
A: If an order arrives with an error due to a mistake on our part, we will gladly produce a new item and ship it at no cost to you. However, if the information given was similar to the custom proof approved, unfortunately we will not be able to offer a return option. Once the order has been placed, a personal email with the details of the order is sent to the customer for final review. Therefore, due to the personalization of these items, sales are final and Elcrea Home will not accept returns.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone. However any design or creation done for a specific order is a propriety of Elcrea Home and can be reused for listing and sales purposes.
By purchasing an item from our shop, it is assumed that you have read and understand the item description, information provided and agree with the terms and conditions. Please note that the appearance of colors may vary between computer screens.