You may use the following coupon codes if you qualify. Coupon codes are the RESPONSIBILITY OF THE BUYER, not the seller, and are subject to change or discontinuation without notice. Enter the coupon code in the space provided just above your total in your cart at checkout. CODE 5POFF - 5% off for repeat customers 7OFF50 - 7% off on $50 to $99.99 (before shipping costs) 10OFF100 - 10% off on $100 to $299.99 (before shipping) 15OFF300 - 15% off on $300 and up (before shipping costs)
We welcome custom orders for specific quantities of beads or yardage on trims and fringe. Large quantities may need to be ordered in, and as such, we will request a 50% deposit with the balance plus shipping due when it comes in. While I do design most of our beaded fringe, I do not make it. My minimum quantities that I have to order are anywhere from 20 to 100 yards, so if you want certain colors or contact me with what you want and I will take it into consideration as I will have to sell whatever yardage you don't purchase. Note there is a 4-9 month processing time. We do not design custom trim, beads or brooches, other than the beaded fringe. Everything in this shop is sold as a supply only.
Care instructions are included in the Item Descriptions on some of the trims. It is not recommended that anything made with beaded fringe be handled any other way than hand washed, if that. We do seal the threads prior to cutting the fringe on the back side of the ribbon with a light coat of clear nail polish. If you are using on clothing, it is recommended that you do the same at the top of each strand or glue the fringe so the threads on the back are sealed to prevent unraveling.
GENERAL Most orders are processed to ship within 1 to 2 days. We cannot guarantee normal USPS delivery times stated in our upgrades during the holidays. Shipping upgrades are available from your cart upon checkout. How fast it gets to you depends on what shipping choice you choose. We cannot add upgrades after you purchase, so please do so in your cart. Please check your SHIP TO ADDRESS as we print labels from that exact address. We are not responsible if you input your address incorrectly. See also International Shipping if applicable.
We normally ship First Class Mail which is the most economical and will normally get there in 10-14 days but may be up to 4 to 6 weeks during the holidays. Postal rates are controlled by the United States Post Office, not us. You can go to www.USPS.com to obtain estimates. International shipping is currently in tiers in the following weight ranges: 1 oz to 8 oz; 9 oz to 2 pounds, and every pound thereafter adjusts to a higher price level. The jumps are anywhere from $5 to $13 per level and it levels out to a $5 increase per pound after about 6 pounds. TRACKING: All international shipments are issued a customs number by USPS which will be in your receipt that provides tracking in the USA an some countries that scan it in.
All items in this shop are calculated by weight to your location for shipping costs and automatically combines. However, we will refund any overage of the actual shipping and packaging costs plus reasonable handling. Your refund normally comes the same day your order ships by however you paid for your order.
Once the package shows it was delivered on the tracking and if you did not receive it, please contact your local post office IMMEDIATELY after contacting your neighbors to make sure they didn't get it. There is nothing either Etsy or we can do once it is delivered. You can also call USPS at 1-800-275-8777E with tracking information for redelivery or delivery issues. We do purchase insurance on all packages over $10. You MUST notify us within 30 DAYS of of ship date to file a claim for a missing package. We cannot file a claim until 20 days from the ship date in the USA or 40 days international. You will be required to make a statement online that the package was not delivered. You will be refunded when you do so.
Most of the beaded fringe in my shop is made with glass seed beads and quality acrylic teardrops and larger beads. Acrylic is a very hardened plastic and many people think it is glass. It is much lighter than glass. I do have some all glass seed and bugle bead beaded fringe at http://etsy.me/1kVELOn.
All international shipments are issued a customs number by the US Post Office which will be in your receipt. This number provides tracking until it leaves in the USA, and then afterwards only if your country scans it in, which they are not required to do, yet many do. The only way to get 100% tracking is to (1) order over 4 pounds worth of product and have it shipped priority, or (2) ship international express.
If you are not satisfied with your purchase, you must contact us within 7 days and return it within 14 days from delivery. Refunds are provided upon receipt of the returned product. Item must be in the same condition it was upon receipt or the value of the return can be adjusted accordingly. There may be a 15% restocking charge on by the yard materials. Remnant items, sale items and personalized items cannot be returned. All shipping, BOTH WAYS, and insurance costs are the responsibility of the buyer. If we shipped the wrong item, we will send you the correct item with shipping at our cost and refund your return shipping. Mail the returned items to: Odyssey Cache, Barb & Dave Zinkhan, 2706 Stockbury Drive, Fort Collins, CO 80525.