All purchases from $1-$74 will be sent via USPS standard first class mail. All purchased sent to a US address from $75 and beyond are automatically upgraded to USPS Priority Mail shipping. Unless other shipping arrangements are made with Studio La Touche ahead to time or prior to purchase.
Both PayPal and Etsy's direct payment check out systems accept all major credit cards. All purchases made within California, U.S.A will be taxed.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
There are no returns on vintage items. Orders will ship in approximately 2 to 5 days from purchase payment date. Please keep this in mind if you are in a hurry or just a tad impatient. I am blessed to take in so many orders and they are all custom made as the orders are submitted. I need at least 2 days, for I do everything (creating, shipping, emails,etc) . I do not see order notations until I reach the order for processing, please send a follow up convo if it is an urgent message, that would be greatly appreciated.
I will always ship to the address that is provided through Etsy unless otherwise noted. I will not be shipping to Paypal addresses unless it is noted on your Etsy checkout. I do not insure them, PLEASE, insurance can be added for an additional amount at your request. I personally deliver all packages myself directly inside the post office. So once they leave my hands I am not liable for loss or theft.
Please contact me if you are not satisfied with your selections so that we can work out a happy solution. Please email me upon receipt of package so that I can resolve it quickly. I would appreciate a courtesy convo instead of learning of any issues via feedback. I do accept returns if the item does not fit (unless item is vintage) but the buyer is responsible for return shipping charges, Paypal & etsy charges. Please read the item description carefully & check the item's measurements before purchasing to insure a good fit.
I am not responsible for items that are lost or damaged in the mail.
All returns must be made within 3 business days of item receipt.
For customers outside the US: International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
Currently all purchases of jewelry are shipped using the United States Postal Service, first class parcel post with delivery confirmation from Oakland, California. Vintage clothing and shoes are shipped using USPS Priority Mail - with delivery confirmation.