All shipping costs are quoted out with the United States Postal Service (USPS). In the event you desire order to ship via UPS or Fedex, please contact JAM Factory Crafts for a shipping quote.
Shipping costs are quoted out by weight. Base price is for Standard Post/First Class Mail, though if we can ship faster for the same cost, we will ship using the faster method.
For shipping faster than methods listed, contact JAM Factory Crafts for a quote.
All shipments, when allowed by the USPS, shall have a tracking number for the convenience of the customer and JAM Factory Crafts.
JAM Factory Supplies accepts Paypal and Etsy direct checkout.
All payments are expected immediately.
Because we ship out orders within 1 or 2 days for most orders, cancellations shall be made no later than 1 day after order. Customer shall be refunded full amount of item and shipping costs paid.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
1. Contact JAM Factory Crafts no later than 2 weeks after date of delivery, as stated on tracking number, to request a refund. 2. Return shipping is the expense of the customer. 3. Item shall be returned to JAM Factory Crafts. 4. Refund will be issued upon receipt of item. 5. A 2.5% restocking fee shall apply. 6. Shipping will not be refunded.
1. Contact JAM Factory Crafts no later than 1 week after date of delivery, as stated on tracking number, to request a refund. 2. Return shipping is the expense of JAM Factory Crafts. 3. Refund will be issued upon receipt of item. 4. Half the cost of shipping shall be refunded.
JAM Factory believes in recycling. This is why when we have boxes that we've received online orders in, we try to reuse them in shipping our products to you. We encourage you to reuse the box or recycle it and help us keep them out of the landfills.