I send it within 1-2 days of payment (on a weekend it will ship on the Monday). Cards and scarves are finished and ready to go! Ships from Canada.
It will be sent to the address provided by Etsy so make sure it is the right one.
Customs fees/duties are the responsibility of the buyer. UK now charges VAT and a collection fee for items over the worth of 15 £ . If an item is returned because it was not picked up, the refund will not include shipping.
International shipping varies a lot by weight, and sometimes the estimate is wrong, in which case I will refund it. Postage is actual plus a small packaging cost.
Please note that only Canadian shipments and larger USA shipments come with tracking, unless you request otherwise. The costs are simply too much for international tracking.
TIME TILL IT SHIPS
1-2 days. If you need a faster shipping method, please let me know. Everything is already made. (And if you are in a hurry, please watch your email for convos so I can get it shipped asap).
Payment by Paypal or Direct Checkout.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
I want you to be happy with your purchase! Contact me within 14 days of receiving your order if something is not right, so we can sort it out. Mouse knows that sometimes owls can mess up the post office system, and there is always a way to fix problems.
MISSING/DAMAGED (OH NO!) (OWLS DID IT) If a shipped parcel is lost (not delivered after 25 business days) or damaged, contact me to discuss options, such as refund/replacement. Maybe I can replace it, or you'd rather have a refund. Let me know there is a problem and we'll fix it. In this case I pay the postage.
If damaged, I may ask for a photo so I can change future packaging methods. Every situation is slightly different, but Mouse will make it right.
RETURNS If you are not happy with an item, please let me know. **Returns must be approved first. Mouse doesn't want random things arriving in the mail. It's a small mailbox. Tell me you want to return it first before sending.
Once approved, returns must be sent back in a secure package (unwashed and unworn/sellable & in one piece) within 14 days of receiving it. **The buyer is responsible for return shipping unless it was significantly not as described or something happened to the parcel, see above. Also, it can not be returned by courier, and must be marked as a merchandise return on the customs form.
Refunds only upon return of item. If an item is not returned in original condition, the buyer is responsible for any loss in value. Basically, tell me you want to return it, I say yes, then you wrap it carefully, return it in clean sellable condition and get a refund.
Yes, if I haven't already posted it. I try to post things quickly, so if you change your mind, run to the keyboard, run!
COLOURS Photos are as accurate as possible but colours may vary depending on your computer monitor. Also digital cameras do not cope well with pink/red/sea green shades which may be slightly different.
As with all handmade things, there may be small differences even between items with the same pattern, especially if I'm using variegated thread/yarn which changes colour randomly.
CARDS Each card is signed in thread where it does not show. The material is sewn so it doesn't fray. Every card is blank inside and comes with an envelope. All designs are by me unless stated otherwise.
SCARF CARE All are machine washable unless noted otherwise. Cold water, delicate, lay flat to dry, or a few minutes in a dryer on low.
Hand knitted scarves have ends that are woven into the scarf, but may come loose over time with wear and washing. They can be tucked back in with a crochet hook or darning needle. It is just where I changed colours or ran out of yarn and started a new ball. Don't cut it, just tuck it back in, and everything will be fine.
THAT'S NOT IT? If you have a question not covered here, please send me a note and I'll get back to you as soon as possible, allowing for time zone differences.
RUBBER STAMPS I don't make them but I give credit to the ones I use made by others. Stamps I'm using at the moment:
Stampendous, Inc. Memory Box Poppystamps Impression Obsession LaBlanche River City Rubberworks Stampers Anonymous - Tim Holtz CoolJapanSTAMP https://www.etsy.com/ca/shop/CoolJapanSTAMP Riley and Company Avery Elle norajane on Etsy Recollections (mason jar set)