Shape: round, Portuguese cut
Clarity: clean-inclusions as pictures, not as easily seen in person
Color: Blue!! This color is nearly impossible to find anymore
Shipping includes tracking, insurance and signature confirmation.
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Shipping & policies
All products valued *over* $50 will be shipped via USPS Priority mail with tracking and insurance for your security and quick delivery. Items over $100 will include signature confirmation, insurance and tracking. Estimated delivery for Priority Mail is 1, 2 or 3 business days. Per USPS, "In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee." Meaning, Priority Mail is not guaranteed to get there within 1, 2 or 3 business days, it is just an estimated delivery time for this type of shipment product. Unfortunately since we are not in control of USPS, delays caused by USPS the are not the responsibility of this shop.***
Items *under* $50 will be shipped USPS First Class (as long as they are under 13oz, items under $50 but weighing more than 13oz will be upgraded to USPS Priority, additional fees may apply, check each listing for more clarification on shipping fee), and will arrive within USPS estimated delivery time-frame of 5-7 business days, although it has been my experience delivery may occur sooner.
If you absolutely need an item guaranteed for a specific date, or simply prefer or require a different shipping method, please let me know. I will get you a FedEx/UPS shipment quote, or USPS Priority Mail Express cost.
Generally speaking the post office does a pretty great job at getting everything delivered on time. I do my best to get packages to the post office within 1-2 business days of when they were purchased provided there are no questions or confirmations I am awaiting to complete the shipment from you, the buyer. These shipping polices are subject to change for custom request, custom orders and other extenuating circumstances. I certainly understand any frustration that occurs from a delayed package, and will certainly refund you if the delay is caused by our failure to get your package to the post office within the listing or our discussed handling time frame.
***International Shipping Policies
The Priority/First Class rule of value over or under $50 listed above does not apply to international shipments. Because of the high cost of International shipments via all three main carriers, all international shipments of any value will be sent First Class International unless otherwise noted due to weight restrictions or if requested (fees apply). However, also note, to simplify my listings I express all ship times and services per domestic United States Postal Service guidelines. While much of this will remain relevant to international shipments, there may be delays, differences in shipment services (insurance or signature confirmation may or may not be available, etc.) and additional costs (import/export tariffs and fees). With so many countries it's impossible to know all the nuances and differences. If you intend on making a purchase from outside the US and Canada please contact us--We cannot be responsible for shipments outside the US due to procedural differences that we may not be aware of. Please also note at this time signature confirmation is not available for Canada USPS shipments.***Natural Carat Co. is not responsible for any import/export fees, tariffs or taxes that your country may charge or require in order for you to receive the package. Please note your country may hold your package and forward a pick up slip or tariff invoice for you to pay or directions for you to follow in order to receive your package. If the shipping company requests a tariff code, codes will be provided to the best of our ability. Providing codes generally expedites the customs process. However, in the event a code is incorrect due to the many, many codes available, or is a flagged item to be checked in your country, you'll have the excuse the delay. Buyers are also responsible for providing accurate, deliverable addresses. Packages returned due to the carrier not being able to verify or locate the address for any reason will result in the package being returned. **Returned shipments are not guaranteed**we may never receive it back and in most of these cases insurance will not cover this since the item made it to where it was supposed to go and was returned after a certain elapsed time-frame in which the package was not picked up. It is not fair for us to be out an item and have to issue a returned to us due to failure to pick up, or deliver due to any reason. If the item is marked undeliverable, not picked up or retrieved, address marked as not verifiable or address not found, and returned, it is the buyer's responsibility to check with us to ensure the package has been received back. In the event the item is received back, buyer is responsible for all re-ship fees which will be invoiced. In the event the item is not received back and was returned due to failure of buyer to pick up or be delivered due to failure to follow local postal procedures and customs regulations or other postal policies of international postal systems, buyer will forfeit the right to a refund, which is always less shipping costs even in events where a refund is granted. Please read these policies thoroughly and ask any questions before making a purchase. Negative feedback received due to failure to follow these policies will be reported.
We accept PayPal, Etsy gift card and credit/debit card transactions through the Etsy website shopping cart and check-out only. However, INTERNATIONAL CUSTOMERS MUST USE PAYPAL. You do not need an account to make a purchase.
Returns & exchanges
Returns are tricky. We want you to love what you purchased but don't want to get bogged down in the cost and time it takes to handle a return. We want all of our transactions to go as smoothly as possible. That's why we take high quality photos of all items to let you know exactly what you are getting and I'm always around to answer any questions you may have.
If you're looking at one of my products and then found yourself asking "what's this stores return policy" this is a first indicator that you should contact us regarding the item you're interested in. Ask any questions! Be confident in your decision to purchase one of our pieces.
LOOSE GEMSTONES: Because of the value, fragility and small size of these gemstones, they will not be able to be returned unless there is an issue such as 1. Wrong item received; 2. Item was received damaged. If the item is received damaged, you, the buyer, agree to allow the shipping provider to inspect or collect the damaged package or ship it back at this shops expense if so directed. Please contact us as soon as the damaged package is received. Contact us immediately if an item is received damaged or within 7 days if you want me to review a return case.
At the end of the day, I want you to be happy with your purchase and feel like you received a high quality gem at a competitive price. If you feel the stone does not make you happy, please let me know-we can possibly work out a stone swap, or apply a 20% restocking fee. Special cases would be if you simply decide you do not want the stone, found a significant discrepancy in the listing (i.e. Received a 2ct stone instead of listed 20ct, which was a typo) I will review these returns on a case-by-case basis. If the error was caused on behalf of this shop, we will gladly accept the return and provide you with paid return shipping. If approved for any other reason, a flat restocking fee of 20% will be applied and withheld from the final refund. Return shipping would also be the buyers responsibility in this case.
NECKLACES/BEADED JEWELRY. Beaded necklaces can be returned on a case-by-case basis, please contact me immediately if the item is received damaged, or if you are unhappy with your purchase, within 7 days of receipt to review for return. Much of the same rules/exceptions above still apply.
Custom jewelry is not returnable. This applies to all categories. Set gemstones and lengthened or shorted jewelry pieces will be considered custom. Should I feel that the item is in good enough demand to be able to resell it quickly, we may allow this return. Please contact us.
If there is a specific gemstone you are looking for, let us know. We may be able to find it for you, and can at least get you a quote.