I will ship whenever possible the next day after having received funds, but definitely within three days following receipt or completion of order for all domestic deliveries and will notify you via etsy conversation.
All packages will be mailed via the US Postal Service and include delivery confirmation.
I will ship to the address associated with the buyer's etsy account unless otherwise specified by the buyer at checkout via note to seller. Please see my policies below regarding gift options.
Expedite shipping, insurance, etc. may be additionally purchased upon request before final payment has been made. Please note that I cannot be responsible for lost or damaged items if you choose not to purchase insurance.
For exact shipping prices overseas please contact me before purchasing so I can provide you with an estimate.
*Please note that where applicable, international buyers are responsible for any and all duties and customs charges that may be incurred.
Please notify me right away if your purchase is destined to be a gift and if you'd like me to include a card (at no additional cost). If so, you DO need to let me know the following details: recipient's gender, the event, and what to write on the card. If you want me to ship directly to the recipient, please alert me, so that I will know not to include the invoice and price with the purchase.
All other purchases will be wrapped and shipped out in recycled but clean materials, unless you notify me that you'd prefer new packing material.
Please be sure to submit payment within three business days; otherwise, I will need to cancel your purchase and re-list the item (contact me if you are not able to make payment within the three day window).
I accept payment via Paypal or Money Order.
If you pay via Paypal, you can also pay via credit card without setting up an account. If you pay via Paypal e-check, I will ship your purchase when the payment clears.
If you pay via Money Order,. I will ship your purchase once I have received & cashed your Money Order.
Custom orders require a 50% non-refundable deposit.
Returns & exchanges
If you are less than satisfied with your order, please contact me! Happy customers are very important to me.
If you receive an item from me that you feel is not as described or faulty or otherwise unfitting in some way, please notify me within 5 days of receipt of package.
I will be happy to refund your purchase price as soon as the item is returned to me in the condition you received it.
I always advise my customers to contact me before purchasing one of my knit wear items to ensure proper fit. I will be more than happy to give you additional measurements and discuss style, body-types and overall fit of the garment with you.
Please understand that I can only give store credit if you purchase a knit wear item from me without discussing proper fit first.
Exchanges are possible. I will do whatever I can to supply you with a satisfying shopping experience - please email me to work out details before you send back the initially purchased item(s). Please understand that I cannot pay for return shipping, but I am willing to split postage for the exchanged item(s).
Each item has been crafted with a lot of love and handiwork in a smoke free environment, and is unique either in fiber, color or design or all of the above.
Most of my designs are truly one of a kind, because I use my own hand-spun and hand-dyed yarns. I also will occasionally use commercial yarns, but will not promote a particular brand. I mostly work with my own patterns. I also draw inspiration from printed patterns, but overall hardly work from a particular one pattern and oftentimes end up combining various elements from what catches my attention and inspiration.
I do want to state that I have 2 short-haired non-shedding dogs (Chocolate Lab & Weimeraner X), but they know to stay out of their mommy's fiber palace. Very rarely do I find a stray hair in any of my fiber projects.
I am happy to spin any of my spinning batts that I am offering here on the site for you. Just contact me :)
If you see an item that sold or want a current listing in a different color, contact me. If I can, I will make another one or discuss different color/fiber options with you.
Please feel free to contact me with any questions or comments.
I am always happy to trade and barter. Just make me an offer :)