UK Delivery Policy - FREE Standard UK Delivery - 2nd Class Royal Mail - 3-4 days from dispatch - Next Working Day Delivery £7.99 (UK only)
International Delivery Policy - International Delivery - £7.99 - Royal Mail - 10 working days from dispatch (If you require a faster delivery we can quote a courier delivery, please contact us)
We use Royal Mail for our International delivery. Please bear in mind that we ship from the UK and that the delivery time will vary depending on the destination, this is just a guide. Many things will effect timeframes like customs and weather conditions.
PLEASE NOTE: We have a 2pm cut-off time for Next Day Delivery orders (excluding bank holidays or weekends).
Please ensure that your delivery address details are correct, they are printed directly from the information you give us when submitting your order online. We wouldn't want your order not to reach you.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered we will give you a speedy refund (within 7 days of return of goods back to us). Provided your product has not been personalised you can return it to us in its original condition and packaging.
You can return any product to us within 14 days. If products are damaged in any way upon receipt you need to contact us within 7 days to log your return. Please do not return an item to us without logging.
If you wish to cancel an order you made do so at anytime unless it's a personalised order and it's underway. Please contact us via the Etsy system only.