•The cost for orders shipped internationally our carrier is USPS. I charge flat rate @ $50.
•For small items if you would like to ship 1st class, with USPS international, package can weigh up to 4 lbs. Item valuation cannot exceed $400 US. Please note, using this method we are not provided a tracking number and therefore cannot provide a tracking number to our customers. We request the buyer purchase registered mail and USPS charges $14.95 for that service. This is added to the actual shipping charge, not included. Delivery time for this service typically takes between 7 and 10 business days. If you would prefer USPS International EXPRESS mail, USPS charges a minimum of $65.00 for this service. Please contact us if you prefer to ship with Express mail.
International customers will make a payment $50 and after I ship your orders via USPS International First class mail. I will refund the balance of the shipping cost back to you account. The First class mail will take about 10 business days to delivery with no tracking number and no insurance) Please contact us for more information if you would like to request to ship your orders with this shipping method.
We accept: Money orders, Cashier checks, Paypal (Transactions thru paypal must be made in U.S. dollars).
Returns & exchanges
• We offer a 100% money-back guarantee if the item is not as described. You must contact us within 3 days after you receive your shipment. We request that you take a picture, clearly depicting the source of your concern, then e-mail picture to us asap.
• Some restrictions on returns may apply and are subject to a 15% restocking fee** Please contact us immediately in the unlikely event you are dissatisfied with our product. Customers who pay thru paypal are responsible for all transaction fees.
• Refunds are permitted within 10 days from the date of purchase when accompanied by a receipt. The merchandise must be unused and unworn.
• Refunds, exchanges or credits are not permitted on special orders, custom jewelry and sale items.
• All of loose shells are final sale and we not accept return. If you are unsure with our description please contact us before you make a purchase.
•Damage or Breakage: We never ship defective merchandise. In the unlikely event a package is damaged in transit, we ask that you first alert the delivery person of said damage. Get his name and inform him a claim will be made. Ask him to assist with the paperwork so we can better assist you with your refund. It is the delivering agent’s responsibility to deliver packages void of damage. ShellsHawaii cannot be responsible for any shipping charges related to returns.