Orders will be shipped out within the processing time listed on the item. Custom orders may require more time, but that will always be discussed with you. If you need an item in a hurry, please ask me about shipping upgrades.
All shipments will include tracking information that will be emailed to you when the label is printed.
International orders track to Miami but usually don't update after that. Buyers are responsible for their own country's duty fees. DO NOT ask me to change the value on an order or mark an item as a gift. This is illegal, so if you do not want to pay what your country will charge you, do not order. I would love to have you as a customer, but this is beyond my control. Be aware that international shipping can take around two weeks, so plan your order accordingly.
Payments via Paypal and credit cards are accepted. Items do not ship before payment is received.
If you need to cancel an order, it must be done before the order is shipped.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Any issues will be handled on a case-by-case basis.
Please be aware that any product flaws will be stated in the item description. Measurements are included in each description [if not, please ask!], so be sure to check them before you make your purchase.
Also please pay attention to processing times and know that I will get your order shipped as soon as possible. If you need something really fast, please send me a message before you order and we can work that out.