Happy Birthday banner/ birthday garland/ anchor/ wheel/ birthday decoration/ Nautical/ banner decoration/ birthday/ banner
Birthday banner with nautical theme.
Shipping & policies
We ship as soon as 1-3 days up to 2-3 weeks for a beautiful and careful created after I received payment which not including holidays or weekends.
Items are carefully packaged & arrive careful package
STANDARD SHIPPING: I use USPS and UPS shipping options when sending your order to you. I use a combination of First Class Mail, Parcel Post, or Flat Rate shipping methods. All shipping will have Delivery Confirmation included.
*** INTERNATIONAL CUSTOMERS***: Unfortunately it is not possible to track packages once they leave the US and delivery confirmation and insurance is NOT available on the flat rate envelopes. So, while I can provide proof of shipment on my end, I cannot be responsible for packages once shipped internationally. Sometimes it just takes a little bit longer for them to arrive, due to customs.
♥ IMPORTANT NOTE:
In order to serve you better and maintain the shortest production times possible, we can only accept changes made to orders within 12 hours of placing the order. Cancellations must be made within 24 hours of placing the order.
Please keep in mind that any Customs fees or taxes imposed by Customs for an order are separate from the shipping charges, and are not the responsibility of TheTrueLove
Customs fees and taxes will vary, and we recommend that you contact your local Customs office should you have any questions or concerns about these fees. And customs fee is totally nothing to do with SHIPPING COMPANY.
LOST / STOLEN / UNDELIVERED PACKAGES: In the very rare event that your package is lost, stolen, or undeliverable as addressed, I cannot be held responsible once your order is shipped.
Any customs, duties, or taxes are the responsibility of the customer.
I prefer using PayPal, which is a 100% secure online payment system
Here's a helpful link complete with images to show you exactly how easy it is: http://www.etsy.com/help/article/361
You may also use your Visa, MasterCard, American Express or Discover card through Etsy's Direct Checkout option to pay for your order.
Etsy Gift Cards is accepted!
Please make your payment within 48 hours. If payment is not received after 3 days, The transaction will be automatically canceled and the items would be relisted.
Shipping are started after receiving cleared payment
Your order will be shipped within as soon as 1-3 business days up to 2-3 weeks for a beautiful and careful prepare from the time I receive your order. You will receive a shipping notification once your order is shipped. Items are shipped to the Etsy address provided at checkout. If you`d like me to ship it to another address please let me know.
CUSTOM LISTINGS: Payment is expected within 48 hours of a custom listing, after which the listing will be removed. This allows me the opportunity to fulfill your request, but to also release the products for others to purchase in the event that you change your mind. If a custom listing expires all dates and timelines from previous convo's are null and void.
Returns & exchanges
I stand 100% behind all my work. Your satisfaction is my goal. As I want happy returning customers, if you're not totally happy with your purchase, exchanges are acceptable (on a case by case basis).
If you wish to return the items to me please let me within 3 days of receipt of your item/s. If more than 3 days from receipt of the items, there won't be any refund, return or exchange as I assume that you are satisfied with your purchase. As all the items are shipped with Registered Mail, I can trace when my customer receive the mail.
✦ Note on SHIPPING✦
If your purchase is returned to me due to UNSUCCESSFUL DELIVERY, I'll only refund 70% of the item price (exclude shipping charges) as I've spent time for ordering the supplies, making the products, packing and a trip to post office. The refund will be made only after I've received back the items safely. Unsuccessful delivery will usually take additional 1-2 months to reach back to me. Refund will be made through Paypal to the same email address shown in the invoice.
Thank you very much for your kind understanding. :)
***SALE AND CLEARANCE items are FINAL SALE***
If you are satisfied with our products and services, please kindly leave us a positive feeback and ★★★★★ 5 STARS. This would help others to purchase.
If you are displeased with our products or services, please let us know we will try our best to fix the problems.
Handmade paper flowers may appear a little bit bigger or smaller than their sizes in descriptions.
Color may vary slightly from screen to screen
Due to service, every item is handmade upon the payment being received. Please allow 1-2 weeks for production of your order. We appreciate your patience