Your item will be shipped First Class mail via USPS. All International buyers must be aware that any customs fees, taxes or duty fees must be paid on the receiving end. I am not responsible for those fees.
Payments are accepted through ETSY direct
Returns & exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are unhappy with your purchase, please convo me so we can reach a solution.
I will refund for a damaged item not caused by shipping if I am contacted within 3 days of receiving an item. Please convo me and send photos of the damages for assessment purposes. The item must be returned within 7 days of receipt. I will refund your initial shipping costs. If damage results from shipping please notify me, but go through your postal service to file a claim.
PLEASE NOTE ***I DO NOT ACCEPT CANCELLATIONS OR EXCHANGES
DAMAGED RETURNS: All damaged items are handled on a case by case basis. I must be notified within 3 days from date of delivery of any issues (breakage, missing/wrong items, etc.). Once notified of an issue, I will determine the best course of action. I'll be happy to work with you on any issue that may arise! Please don't hesitate to let me know about any issues you may have.
Lost Items that are marked as delivered by USPS will NOT be refunded.
***It is the "buyer's responsibility" to purchase insurance to ensure its safe arrival. ****
In the event of missing mail that is marked delivered, you will need to deal with USPS as the recipient, and in the case that the item was lost or missing, My shipping costs cannot be refunded, regardless of replacement/refund of item or its value.
***I AM NOT RESPONSIBLE FOR INTERNATIONAL DUTY FEES, TAXES OR OTHER IMPORT COSTS. THOSE ARE THE RESPONSIBILITY OF THE BUYER.
**** PLEASE NOTE: I will do some "selective" consignments. Any consignment or custom pieces I agree to make must be agreed upon in writing before a shipment is made. Payment for the item may be due at the time of the agreement, or, at my disgression, when the item is finished and accepted. I will make one adjustment to the item for the buyer, and if not acceptable to the buyer, the consignment will be cancelled.