All items will be shipped using UK Royal Mail. Shipping rates quoted are for standard airmail from the UK (within UK is second class mail) plus packing materials. Proof of posting will be obtained for each package. Any local taxes payable are the responsibility of the buyer. I will aim to ship your item within 1 - 2 working days of receipt of payment.
Payment for any purchases from Steph's Crafty Bits is by Paypal or by Direct payment using your credit card
Please pay within 24 hours of purchase.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I hope you will be entirely satisfied with your "Steph's Crafty Bits" purchase.
Any exchanges or refunds will be considered on a case-by-case basis. Please convo me if there are any questions or problems.