We are an authorised distributor of ChiaoGoo Needles in Australia but we also post worldwide.
Features of these needles:
ChiaoGoo's most popular product line! RED Lace 32″ (80 cm) surgical-grade, stainless steel circulars have a smooth, satin-sheen finish and memory-free, multi-strand, steel, nylon-coated, red cable. Lace tips are machine-precisioned. Needle size is laser imprinted on each circular.
SHIPPING NOTE: Items ship from Australia to all overseas destinations and generally arrive within 2 weeks (10 working days). To save you money we are happy to combine postage charges where possible and as these only weigh less than 20 grams (dependent on size) we can ship 4 or 5 packets of these needles together as a large letter. They are packaged securely in a sturdy cardboard envelope which is hand sorted not machine sorted and therefore is treated more gently by shipping companies.
Any over charges of shipping/postal cost will be refunded.
If you are unsure please message me for a shipping quote.
Buyers are responsible for any customs and import taxes that may apply. We can not control the length of time your order may be held in customs and therefore can not be responsible for delays due to customs.
We ship orders each Monday, Wednesday and Friday and occasionally on other days. We happily combine postage to keep the costs down for our customers. At the time of checkout you can choose upgrade shipping if you would like your item shipped with tracking or if you would like airmail rather than seamail which takes longer. Some countries like Australia, New Zealand and all of Asia is automatically sent Airmail.
We use Australia Post for all our shipping needs and you can check their prices and policies at www.auspost.com.au
If you have been charged more postage than was necessary at the time of checkout we will refund the difference in postage of combining your items to your PayPal account.
Please check photographs and descriptions carefully. Every effort has been made to photograph the colours correctly however variations are inevitable between monitors. We do not refund because the colour is slightly off to what you have seen on your monitor. We do not refund if you change your mind.
If you are buying multiple items please contact us and we will combine postage costs to keep the price down for you.
Returns & exchanges
Items must be returned within 14 days.
We will happily refund the full purchase price and original postage to your PayPal account if the item is faulty but not just because you have changed your mind, however we do not refund the postage to return the item to us.
Please contact us through our Etsy store before returning your item.
All parcel size items posted within Australia are sent in a prepaid satchel which comes with a tracking number. We will email you with that tracking number when your item has been shipped.
International orders are listed to ship via airmail by Australia Post and takes up to 2 weeks to most overseas destinations. You may prefer seamail as a less expensive option and you can choose that at checkout for most countries however Australia Post state that seamail can take up to 3 months to reach you.
If you would like your item tracked or with added insurance please check the Australia Post website here and message me on Etsy and we will work out exactly what you need.
auspost.com.au/parcels-mail/calculate-postage-delivery-times (cut and paste this link into your browser)
For our Naturally dyed yarns please note that they tend to fade gently with time, washing and wear and this is a normal occurence. However we take extreme care and used traditional tried and true methods when dyeing with natural ingredients to infuse the dye as much as possible. We use mordants which help the yarn retain colour for as long as possible as well.