Orders will be shipped to the address that you supplied through Etsy (and in rare occasions, PayPal) so please make sure that both addresses are correct before placing an order. If you want me to send your order to a different address, be sure to send a convo/message immediately following the order. Otherwise, there will be no reshipment of the orders if it's shipped to the wrong or old address. Buyer will be responsible for shipping charges if resend is requested.
Most items are made to order so please allow up to seven (7) business days (Monday through Friday not including holidays) for your order to ship once payment has cleared. Custom as well as international orders may take longer (but not longer than 12 business days to ship).
IMPORTANT! International packages are NOT sent with a tracking number or with insurance in the listed shipping rate. For international orders the regular shipping charge paid at checkout is for USPS First Class shipping. While most orders arrive within 2 weeks, delivery time can be several weeks. USPS Priority Mail offers a more reliable 6-10 day delivery but is also NOT guaranteed. If you'd like a faster Service message me for a custom listing. [ If you would like your package to be traceable or to travel by Registered Mail, please contact me. Please keep in mind that registered mail by US postal service will add around $12.50 extra to your shipping. ]
PAYPAL If you decide that you would like something and you would like to pay with a credit or debit card, you can choose the PayPal option in checkout or direct check out.
FYI: PayPal is a third party credit card processor that keeps all of your transaction information secure. You do *not* need your own PayPal account to use the service. If you have questions about how this works I'll be happy to assist you.
Returns & exchanges
I value you as customer and I want you to be happy with your purchase, but if there is any issue please contact me before leaving negative or neutral feedback so I can make it right!
- Lost or Damaged Packages – If your items arrive damaged, or if your package was shipped out but never arrived, please contact me. I will work with you to come up with a solution on a case by case basis.
RETURN POLICY: I take great pride in my work and I hope that you love the things I make for you. However, if you are unhappy with your purchase for any reason simply notify me by email, send the piece back in good/unused condition within 14 days, and I will refund your purchase price minus shipping.
Unfortunately this DOES NOT APPLY TO PERSONALIZED orders; unless I never sent you a proof prior to shipping the item). THEREFORE, NO FULL REFUNDS WILL BE GIVEN TO PERSONALIZED ORDERS. So please make sure you look very carefully at the digital proof sent. I will not be held responsible if you overlooked at the proof provided.
I Love custom orders, so please message me for certain colors, or specific ideas :) Also, if any of the items you are buying are for a gift, let me know and i can gift wrap it at no additional charge.
****'PLEASE NOTE: All pieces are created by hand, so no two items are identical. That's the beauty of the product! Please allow for slight variances from what is shown in the made to order photos.****
****Reviews: Please do not give negative reviews because of the size/dimensions were not as expected. I do write the exact dimensions on the listing information and try to take pictures that show their size relative to familiar objects. Thank you!****
CUSTOM ORDERS: ****You can feel free to purchase the listings made for customization first, and I will get back to you with a proof, or I can work on up to 3 proofs before the order is complete. If there is a need for more proofs, these will be done after the listing is purchased. Thank you so much for your understanding.