Shipping costs are calculated by zip code for the domestic United States. We use USPS: 1st Class, PRIORITY, and EXPRESS Shipping. YOU CHOOSE!!
SHIPPING TIME FRAMES
We strive to get orders out as quickly as possible. Most orders ship within 24-48 hours after they have been received. A few, however, take longer to process.
All orders are shipped via USPS Priority delivery including tracking and insurance up to $50. If additional insurance is required, this additional charge is the Buyer's Responsibility.
We ship to the address that you select with Etsy. Please ensure this address is a safe place to leave a package without fear of theft. If a signature is required, please let us know.
amici di vita TM will not be responsible for delays or lost packages if the original address was not correct. Any additional shipping charges that may be required in these circumstances will also be the Buyer's Responsibility.
We will ship to giftee addresses upon request. If you would like a note included in the order, please let us know with your order.
If you need an alternate shipping option, please contact us through Etsy or firstname.lastname@example.org.
It's our policy to combine items into one shipment if possible. When we are able to do this, we will refund the saved shipping costs to the purchaser via etsy.
Unfortunately, we are NOT shipping Internationally at this time.
We use USPS for our shipping. You will receive an email when we mark your order as shipped, which will contain your tracking number.
If you believe your order is lost, please check your tracking number, check with your mail carrier & your local Post Office & contact us immediately.
The following are the timeframes for filing claims, and thus for sending replacements or refunds for USPS:
* Domestic Orders (US) - 30 days from Shipment Date
Please note that we do everything in our power to get your package to you quickly & safely. Occasionally packages do get lost. When that happens, we will replace your order once all the proper steps to locate the package have been made.
We accept Pay Pal, Major Credit Cards & Etsy Gift Cards through Etsy.
Please note that we do not combine orders, or change or amend orders once the order has been completed through Etsy's processing system. Please make sure you have all the items you want (and the desired quantity) in your cart before you place your order. If there is something you want, and you can't find it, or if sufficient quantities are not listed in the shop, please contact us PRIOR to checking out. If we are able to adjust the listings or quantitates to meet your needs, we will. But it needs to be DONE before checkout.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
**** RETURNS & REFUNDS****
Due to the personal nature of our products, we cannot accept returns EXCEPT in cases of damage during shipping or wrong item shipped. If either of these happens, please contact us within 48 hours of receiving your package so we can file the appropriate claims and rectify this situation as soon as possible. Do not return merchandise without prior notification. Returned merchandise without prior notification is not eligible for refund or replacement. Products MUST be returned with all the original packaging.
Our goal is for you to 100% satisfied with your order.
We have multiple quantities available on nearly everything in our shop. If you need more than what is listed as available, please contact us PRIOR to purchasing to inquire about additional quantities available. We sell across multiple venues, so we often have more than what is stated here.
Additional orders cannot be combined and are treated as its own individual order. We cannot amend orders after they have been processed through Etsy's Shopping Cart.
Coupon Codes MUST be entered into the "Apply Coupon Code" link at check out- for us to validate it. Coupon Codes entered in the NOTES section cannot be applied. We cannot retroactively apply discounts or Coupon Codes if written in the notes or otherwise.
Coupon Codes cannot be combined with any other sale and/or discount. Gift Cards, Clearance items, and Shipping Charges are excluded from and Coupon Codes cannot be applied thereto.