I usually ship your jewelry up to one week after payment is cleared, please see my shop announcement for more details. I use Canada Post Light packet or Small packet for shipping to US and International, so it usually takes 1-2 weeks for your package to get to you. Tracking option is available for insured orders shipped within Canada. PLEASE be sure that your Etsy and Paypal addresses match.
I preferr to ship items by FedEx, Signature require for items that cost $200.00 or more. You get your item faster, usually 2 days from shipping depending on your country and customs import laws.
Before an item is shipped we will confirm by convo order information. If you do not confirm the order within 5 days we will cancell the order and issue a refund.
Please note that any taxes and customs fees are the buyers responsibility.
I accept only Paypal or Etsy pay, as payment method.
If you are an Canadian Resident you will be charged HST (13% Sales Tax) on your final bill amount.
Returns & exchanges
It is very important to me that you are happy with your Espy jewellery purchase. I accept returns and exchanges within the first 14 days of receipt, if you are not completely happy with your purchase (less shipping to you). It is your responibility to return the items as recieved by the method by which it was shipped to you at your expense. When I recieve the item you will be notified and your refund will be issued by the same method by which you paid. If the item is lost in shipping and we do not recieve it, no refund will be issued. Therefore you should return all items by a signature required method, insured for the full value of your purchase.
There is absolutely no exchange or refund on any and all items of jewellery that are custom made for an individual. If it was made for you we can not resell.
-contact- You can contact me via Etsy conversations, please do not send me emails.
-feedback- Communication is the key; if for any reason you are not satisfied with your purchase, please contact me before leaving feedback! I will leave feedback for you once I know that you received your order and are happy.
-custom orders- I love doing custom orders, so don't hesitate to contact me with any idea! I can design your ring in CAD.
-Right to cancel orders- We reserve the right to cancel any orders and issue a full refund.