RUTILATED QUARTZ , 33 x 22 mm teardrop cut focal gemstone, rutile stars in clear quartz, 27.88 carats gemstone cabochon, Brazil
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Yes, we will combine shipping in order to save you money. If possible, please do not pay for an item until you have completed your shopping. If you check out, then find something else, we will issue a refund for any extra shipping charges you may incur. However we often ship immediately upon payment, and may have shipped your order before you make another purchase, in which case we won't be able to combine them. If you feel an item in your cart may sell before you have completed your selections, please let us reserve it for you.
Yes, if you want items reserved, please send us a convo with your request. We are happy to reserve items for up to 14 days....if you need more time let us know - but please don't leave us hanging for too long ;~) If too much time has gone by, we will try to contact you to determine if you still want an item before we take it off reserve. We would much prefer you contact us asap if you change your mind about a reserved item to give others a chance to purchase it.
Yes, if the item does not meet your expectations we will issue a full refund, minus return shipping. If we determine that the item differs substantially from the description, we will cover return shipping as well. To assure the item arrives in good condition, please package and ship items in a secure manner. Please understand that monitors display colors differently, and we cannot be responsible if the color differs slightly from how it appears on your monitor. We strive to represent every item as accurately as possible. We never alter or enhance an item's color or appearance.
Yes, we try to respond to every communication as quickly as possible. We are committed to maintaining a high standard of service to our customers. If you are for any reason unsatisfied with our products or service, please contact us via email or etsy convo prior to leaving a review. We will do everything possible to make you a satisfied customer.
Unless otherwise requested, all international parcels will be shipped via USPS First Class Mail, with tracking. If insurance seems advisable we generally will cover the cost; if warranted, we may request additional funds from the buyer to cover the cost of insuring large orders, or items of very high value.