As soon as your physical item(s) shipped, I will contact you with the tracking number for your convenience.
Digital items: As soon as Etsy confirms your payment, you will receive an email letting you know that you can download your digital file. If you don't see the email from Etsy that provides the link to download the tutorial(s), please check your spam or junk folder(s). It's there, instead of your inbox.
I accept major credit cards and Pay Pal.
Tutorials/patterns are nonrefundable, Please be cautious when purchasing to ensure you are buying the tutorial you want.
Returns & exchanges
I gladly accept exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds on handcrafted items will be given only within 7 days of purchase. I ask that you first contact me so that we can resolve any issues. Tutorials are nonrefundable. Please be cautious when purchasing to ensure you are buying the tutorial you want.
Need beads and beading supplies for your own projects? Please visit my online Etsy bead shop, Poppy and Gene's Beadery, at https://www.etsy.com/shop/poppyandgenesbeadery
If you don't see beads or supplies you need, please contact me. I will be glad to order them for you from our suppliers.