Depending on the size of the piece I may ship through the USPS or UPS, I'll do my very best to pack your purchase so that it arrives safely ... Each package we ship is insured.
If a package arrives damaged, please send me pictures to confirm any obvious damage to the outside of the package before opening it if possible, and of course the condition of the piece you purchased once unwrapped and inspected.
Your inspection process and contacting me must take place within 7 calendar days from the day you received the package. We will immediately take the necessary steps to address the issue.
Please note, any package that may be mishandled or damaged during shipment will become my first priority until the case is resolved and both the Seller and Buyer are satisfied.
I accept all major credit cards through direct check out, PayPal, and Etsy gift cards. Sales tax, if applicable is included in the price of my items.
Shipment is made within 1-3 business days after payment has cleared.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I'm proud of the work I do and make every effort to accurately describe each piece, on occasion what I might consider an acceptable natural variation in color or texture, you may see a flaw ....that being the case, if you are not completely satisfied, please contact me within 7 calendar days from the date you received the package and explain your concerns. If a mutual agreement cannot be reached and you choose to request a refund, upon my receiving the piece in question back (within 5 days of your complaint) in it's original shipped condition I would be happy to refund the entire purchase price to include the original shipping.
My goal is for you to be 100% satisfied. No excuses.