I despatch all items within 2 days unless it is custom made for you. Custom items are despatched within the time frame agreed.
The option to pay extra for insured signed for service is available as a seperate item in the Pookledo Etsy shop.
If you wish to cancel an order after payment please contact me immediately. If the order has been despatched a refund for the item will only be possible when the goods are returned.
Paypal is my preferred method of payment, but if you are in the UK and find this a problem, feel free to get in touch.
I like my customers to be happy. If there is any problem at all, drop me a line.
My email address is Info (at) Pookledo (dot) com
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I like my customers to be happy. If there is any problem at all, drop me a line and I'll do my best to help. Returns accepted within 14 days. Refunds given on price of item, and not original postage fee unless item is damaged.
Please email before returning any goods to avoid disappointment.
Wholesale Enquiries welcome. Can't see what colour you are looking for? Drop me a line at Info (at) Pookledo (dot) com It would be lovely to work with you!
Wholesale discount available for orders over £200 when organized in advance or through ready made listings in the wholesale section of my Etsy shop.