All overseas items are sent by First Class Airmail. This is an untracked service if you wish to upgrade you shipping to a trackable service please contact me for a quote. Proof of postage is obtained for all items.
Customers in the US should be aware that most items arrive in approx 10 - 14 days however it is not uncommon for them to take up to 6 weeks. If your order has not arrived please contact me via the contact seller link in my Etsy shop.
Please note that you are responsible for your own country's import duties and taxes. Please do not ask me to enter false details on customs forms as this is illegal and could cost me my business.
Payment is by Paypal, Etsy Gift Card, or with a credit card using Direct Checkout.
Payment should be made within 48 hours. If you have any problems making your payment (sometimes Etsy gets the hiccups!) do drop me a line so I can help.
Returns & exchanges
I am sure you will be happy with your purchase but if you are not please use the following steps to return your order.
You have 14 calendar days from the day you receive your order to notify me that you wish cancel it. You can contact me via the Contact seller button found on pretty much every page of my shop.
I will then be able to guide you through repacking your item and advise on suitable postage methods.
Once I have received and checked the item I will let you know, and then arrange a refund or exchange depending on which is required. Unfortunately I cannot refund your postage costs unless the item is faulty or not as ordered.
I will refund a cancelled order within 14 days of receiving the goods back.
Please also note: I have the right to deduct money from refunds if returned items show signs of unreasonable use which diminish their value (i.e. if the item has been used rather than just checked).
Made to order items and custom orders are not eligible for refunds unless damage in transit in which case a claim will be made with the carrier.
I am happy to post to an alternative address for example if the item is for a gift, no payment receipt will be included. Please leave a clear message in the message to seller box at the checkout.