Shipping times are currently 2 - weeks from order. All packages will be shipped to the address listed on Etsy unless otherwise specified. Please be sure to double check that your shipping address is correct!
The estimate delivery time depends on the destination: EU countries: 4 - 10 days United States: 10 - 20 days Rest of the World: 2 - 6 weeks
CHTIEWIE is not responsable for postal delays or the items not delivered due incorrect shipping address. Please, contact me if you will not get your order in time specified above. CHTIEWIE is not responsible for lost packages.
After your purchase your crochet order will be carefully prepared for shipping. It will be wrapped in colourful paper and placed inside a water-proof bubble envelope for shipping.
All items are sent via express priority mail, a tracking number will be provided to you. Some items are in stock and ready to ship, others are made to order. .
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Refunds or exchanges are not accepted, lost items by the postman will be replaced.
Please feel free to ask any questions you may have before purchasing. Your satisfaction is very important to me. I would like that my customers are happy with my designs.
Custom orders are welcome and greatly appreciated. Please contact me for custom orders. If you are purchasing a hat or other item it is best to send me measurements to get the exact and proper fitting!