All orders will be shipped to your Etsy Address. If you would like to arrange for delivery to another address, please contact me to make arrangements.
Please provide a contact phone number with your order. This number will only be used by the courier delivering your package in case of difficulty delivering your package. The courier will only guarantee delivery times if a contact number has been provided.
Since everything I create is made to order and each project can take up to three weeks to complete, creation + shipping time should be taken into consideration if you need your order by a certain date. If you require rush delivery on an item, please contact me to make arrangements (an additional fee may apply).
Contact me to upgrade your shipping to Priority or Express and tracking.
International shipments outside of Canada and the US are shipped with International Parcel - Surface service and can take up to 3 months to be delivered depending on the country you are in. Larger items may also incur additional shipping fees which will be noted before your project is started. If you need to receive your order quickly you can upgrade the shipping on your package by requesting a shipping upgrade.
Shipments to Canada and the US are shipped with standard ground shipping and typically take 1-6 business days to arrive at their destination. Upgrades to express and overnight shipping services are available by request (additional fees apply).
All customs fees will be paid by buyer. If your item is not picked up from the post office or it has an incorrect address, and it is sent back to me as a result, a second shipping fee will be charged to send your package a second time.
Although Rustic Engravings does ship to the US, there may be an additional charge for shipping to Alaska, Hawaii, or Puerto Rico. Also, if you live in an extremely rural area, there is a very small chance that I will not be able to ship to you or there will be an additional fee to cover the extra postage. If you live in the absolute middle of nowhere and you think shipping to your address may incur additional fees, send me a message and I will double check for you. I will not add on any fees without your permission.
Paypal and Etsy direct are the preferred methods of payment. Currently I do not accept money orders.
Everything in my shop is made in, and ship from, Canada. If you are having your item shipped outside of Canada, please be aware of the import duties that may be charged to you by your country. I will not cover these charges under any circumstances.
Please complete your payment as soon as possible. I will not start the creation process on your project until payment has been processed and we have communicated details about your project. If I do not receive payment and communication within one week of the order being placed, I will cancel the order.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Since the items sold at my store are custom and made to order, returns will only be given if you receive the wrong item or the item does not match the description. I check everything before I send it out and I will only ship products that meet my high standards of quality.
Since all items are made to order, wood grain will differ from the example image but I always try to select wood with an interesting grain pattern so each book will have character. If your book contains screws, please note that screw color may also vary. Screws may be all silver, all black, or all brass, depending on what I have in stock. Screw color is not guaranteed but if you prefer a specific screw color please send me a message and I will try to accommodate your request.
I can only refund items that are damaged during shipping if you, the recipient, open the package with the mail carrier present and initiate a damage claim through the mail carrier. I can issue a refund once that claim has been resolved.
Please be aware of your country's import laws. Rustic Engravings will not issue a refund for any package that is held at the boarder due to import restrictions.
I am happy to work with you to create a custom order. I can also take bulk orders.
If you are having trouble sending me a message using Etsy, please send your message through rusticengravings.com or send a message directly to firstname.lastname@example.org.