Deliveries are usually by courier, or Post Office for small items. However I can deliver larger items by hand to some areas of the UK South West and some of the South East. So if you're in Gloucestershire, Cornwall or Berkshire, or somewhere in between you may get me delivering by hand! :)
Payment is usually up front, through the Etsy shop, but if you're interested in opening an account, please contact me.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 30 days of delivery
Ship items back within: 45 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I want you to be happy, but if you're not entirely satisfied, contact me within 30 days , and if I cant't sort something out, I'll refund your money. If you have a problem with the item, or it fails in some way, contact me and I'll fix it for you.
I love to accept custom orders, so feel free to give me a shout with your requirements and we'll give you a quote. No obligation.