All puppets are shipped using priority mail which includes tracking and insurance. Most puppets will be shipped within 14 days of purchase, depending on the volume of orders we have. We will always contact you with updates on when your puppet will be ready.
Payment must be received prior to shipping. I accept payment only through PayPal If you desire a commissioned item from us, just contact us and we'll work it out. Commonly, 50% of the estimated commission price is due at the onset of the commission with the final 50% due at its completion when we are ready to ship your item to you.
Returns & exchanges
If you have any problems or concerns with the puppet, please start by sending me a message to resolve the issue. If the puppet is damaged in the shipping process, take the puppet in it's shipping box, along with your receipt to the post office.
The puppets are not machine washable. If your puppet becomes dirty, wipe it with a clean, damp cloth. You may also spot wash it by hand.