I ship USPS First Class Mail or Priority Mail. If it is a busy time of year for me, shipping could take 1-2 weeks, especially the cake toppers. I always try to ship sooner. The Tracking number will be sent when the item ships..
Multiple ornaments receive a combined shipping fee. I do not combine shipping on cake toppers. I feel they need to be packed very careful and it's more difficult with more than one topper per box.
International Buyers Are responsible for all custom ,duty or VAT charges. If the item is refused at customs, the buyer is responsible for return shipping charge.
Payment must be made before I start a custom order. Payment may be made through Paypal, Etsy direct checkout or a gift card. If you would like another form of payment, let me know and I'll try to work with you.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I do my best to create the items you purchase and pack very carefully, however, damage can occur. If the items arrive damaged let me know within 3 days and I will do what I can to make you happy. I will replace, repair or refund (after the item has been returned). I will pay the shipping charges to send the item back after the repair. The cake toppers will be insured so let me know as soon as possible so I can start the claim process. Please include a picture of the damage.
This hand sculpted polymer clay figurine can be put onto a base as a cake topper or small sculpture, and/or I can add an eye hook and ribbon so it can be used as a Christmas tree ornament. In my family, everyone gets a new one each year to commemorate their biggest accomplishment of that year (lots of graduation figures, children holding teeth, and children dressed as superheroes or Star Wars characters!). My children and grandchildren love looking back at their ornaments through the years to remember what they did *that* year.
My Ornaments/Cake Toppers are totally customizable; please give me all of the information regarding what you want customized in the note to seller: - Gender - Hair – color (black, brown, blonde, red) - Skin tone – I’ll do my best, but I am using clay so it is not an exact science. - Clothing preferences - Shirt color - Pant Color - Any additional accessories (eye glasses, headband, hat, etc.)
Additional characters (pets or people) will be an additional charge depending on the size and detail needed. Small pets and children are an additional $5, large pets and adults are an additional $7. Small props other than those included in the figure picturesare an additional $2. More significant props will be an additional charge depending on the size and detail.
Again, please let me know what you have in mind and I will give you a price estimate.
After I have given you the estimate, you will let me know whether or not to proceed, or if you would like to make adjustments that may raise or lower the price. Once you have given me the go ahead and we have agreed on the price, I will create your custom Ornament/Cake Topper. Prior to curing I will send you a picture for your approval. Minor alterations can be made at this point, however significant changes will increase the price. Once you have approved, I will cure the ornament. After it has been cured, I can label it with a name and year. I will send you a picture of the final product, and list the item on Etsy for you to purchase. Once I have received payment, the item will go out the following business day.