Orders ship within 2-3 business days of cleared payment received. I often dispatch on the same day.
Within the UK shipping is via 1st class Royal Mail and delivery estimate is 1-2 working days.
Outside the UK shipping is via Airmail, this typically takes:
- To Europe 3 to 5 working days - To USA 7 - 10 working days, though often swifter. - Elsewhere - please contact me for delivery estimate.
Airmail is the cheapest form of postage but is not trackable. I use this form of postage to keep costs lower for customers. The next cheapest form of postage (which is tracked) is Airsure, which they charge approximately £5 extra for on top of postage, regardless of the weight. Should you require a faster postal service (which is tracked) or insurance please contact me for a quote before purchasing or use the available 'upgrade' option.
Royal mail will not consider an item lost until 30 days after posting. If your item has not arrived in 30 days, I will refund you order. In the last 7 years (with approximately 3500 sales) only two items have been 'lost' in the post. A small handful have taken longer to arrive than the stated 7 - 10 working days, but have got there in the end.
I will happily combine postage to keep costs as low as possible.
Please be sure to enter your correct shipping address for purchases. In the event that Etsy and Paypal show two different addresses, your package will be shipped to the Etsy address.
We accept Paypal & Etsy Gift Cards.
Payment for the item should be received within 3 days of purchase. If you require more time please get in touch to let me know.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. It is a secure site.
Payment must be made in full and have cleared before the item is shipped.
If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact me. I will work with you to accommodate your needs.
Returns & exchanges
I gladly accept returns
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are dissatisfied with your order for any reason please contact me within 5 working days of receiving your item. I will do my best to resolve the problem quickly. Refunds and exchanges are taken on a case-by-case basis.
All items are sent out in perfect condition, packed securely and must be returned in the same condition within 7 days of contacting me (or upon receipt).
Shipping charges cannot be refunded.
Royal mail will not consider an item lost until 30 days after posting. If your item has not arrived in 30 days, I will refund you order.
Buyers are responsible for return shipping costs.
If you are looking for something specific, please get in touch in case it's something I can find on a Scottish beach for you.