Orders are usually shipped in the US within 24 hours. We ship anywhere in the continental United States. There may be an additional charge, depending on the item to Alaska, Hawaii and Puerto Rico. This will be added to your sales receipt.
All orders outside the US have additional shipping costs.
Returns & exchanges
I gladly accept returns
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Your complete satisfaction is very important to us. Your order is carefully picked, wound and packed. Should you receive an order with an error, please note that we will try out utmost to make it right. Please don't despair, just contact us and we will fix the problem. No returns accepted after 30 days from the date on your sales slip. All sale items are final sale. Sale items are not returnable or exchangeable. Yarns sent in error or defective yarns may be returned for full credit or replacement. We will absorb all shipping costs. If your order was filled correctly - we will gladly accept your return. However, there are no refunds on shipping and handling costs on correctly filled orders. Our sari silk ribbon are hand made and due to its handmade nature there might occasionally be variations in width and colors can be vary from our picture. Picture for example only. You will not receive exactly sari silk hank. If you decide to return our silk back because it is not exactly as pictured but it is same shade we will charge restocking fee of %15.