OVERAGES: Shipping overages of $1 or more are refunded at the time of shipment.
PATTERNS: All PDF patterns are delivered via INSTANT DOWNLOAD. Once your payment is processed you'll receive an email from etsy with a link to the download. You can also download your file by going to "Your Account" --> "Purchase" --> then select the invoice for the transaction.
SUPPLIES/FINISHED GOODS: All sewing supplies ship via the United States Postal Service (USPS). Unless otherwise noted, your package will be shipped 2-3 business days after your payment is received.
INTERNATIONAL SHIPPING: I don't ship packages to destinations outside the US at this time, but you can use an international mail forwarding service to get a US mailing address and they'll forward your packages to you. Google "international mail forwarding" to find companies that offer this service.
Please pay through PayPal if possible. Etsy Checkout payments can experience delays up to 48-hours for security screening. If your payment is selected for security screening, your shipment will be delayed and PDF patterns will not be available for download until the payment clears. PayPal offers secure checkout and telephone customer service if needed. Sorry, no eChecks, money orders, cash, or bank transfers.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
PATTERNS: Digital documents can't be returned, so there are refunds or exchanges for patterns.
PATTERN REPLACEMENT: Please download, save, and store your pattern file(s) somewhere safe (i.e. not on your computer).
Lost files can be replaced for 30-days with proof of purchase (link to your receipt, or a copy of your email receipt). I don't sell, maintain, or store these documents indefinitely so if you lose your pattern in many cases it is irreplaceable.
If you want to keep these files indefinitely--or at least longer than your next computer crash or upgrade--the best option is to have a data backup system running, or store the files online. Storing them online can be as simple as emailing them to yourself at a gmail type account, or using a service like Drop Box or Box.net. A paper copy can also be the best long-term storage.
CUT/MADE TO ORDER GOODS: Sorry, no refunds for items cut or made to order. This includes custom made buttons, fabric, interfacing, and any other items cut as continuous lengths the buyer specifies.
REFUND POLICY: • Returned items must be in original condition. • Shipping fees are not refundable. This includes the costs to ship it back and the original shipping cost you paid when submitting your order. • Make sure to mail it back with "Delivery Confirmation" or some kind of tracking. This is to protect you should the package go missing in the mail. A refund isn't submitted for processing until the return package is received. • Return package needs to be post marked within 30-days of your purchase. • Once your package arrives a refund will be submitted within 48-hours. The time it takes to actually receive the refund credit in your account can vary. Questions regarding those processing times should be directed to etsy or your bank.
LOST PACKAGES: Shipments within the US are sent with "Delivery Confirmation". Please let me know if you have not received your package after 2 weeks. USPS online tracking information must show the package has not been delivered in order to qualify as a lost package.
COPYRIGHT: Please credit Michelle Patterns in all written item descriptions. For example when selling online please include the following sentence, or other similar wording in your item description: "This item was made using a michellepatterns.com sewing pattern." A link to my etsy shop would also be greatly appreciated.
All items for sale must be handmade by you. Contracting with others to mass produce the designs is expressly prohibited.
Distribution of the pattern pieces and corresponding instructions is expressly prohibited.