Ready made items will be shipped 1-5 business days following receipt of order. Custom orders will be shipped as soon as possible. We will communicate with you through the process. Shipping costs for each item are stated in each listing. We ship with USPS and FedEx and use the most economical option unless otherwise requested prior to ordering. We can accommodate rush shipping but additional fees may apply.
When ordering furniture, large items or large quantities, please contact us first with your needs and shipping information so we can provide you with the best possible price. Our furniture items are generally shipped Via FedEx. They buyer may contact us if he/she prefers to arrange shipping with a different party.
If any item should arrive damaged, buyer must contact us immediately. Save all packaging and DO NOT attempt to repair any damage done by the shipper.
Orders containing multiples or large quantities may experience longer processing times. It simply takes longer to fulfill larger orders as each item is hand built to order.
We are happy to offer International Shipping for any item we sell. If you do not see the option at checkout, simply contact us for a shipping quote and we'll make a listing for you. Buyer is responsible for all taxes and duty fees imposed by the country of destination.
Payment is due before items will be shipped. Our turn around on custom orders is usually 5-7 business days. If you need your item sooner than that, please let us know and we will do our best to accommodate your needs. Any changes or alterations requested after payment may be subject to added cost.
Returns & exchanges
Please understand that all sales are final. We can not accept refunds and returns. Each item we sell is made to order for each individual customer.
Should your item arrive damaged, please contact us immediately so that we can remedy the situation. Items that are damaged will be subject to a claims process with the shipper, we'll need pictures of the package itself and of the broken items and all packaging material. These are needed to file a claim if a claim is possible.
Custom and/or multiple orders are almost always available. Please contact us today to see how we can serve you!