- Most of the items which are located in Germany, will be shipped by Deutschland Post or DHL with Tracking number in 1 to 2 business days after the confirmation of the receipt of the payment from the customer.
- Some items are located in Japan and they will be shipped by Japan Post with Tracking number in 1 to 2 business days after the confirmation of the receipt of the payment from the customer.
- Both domestic and international shippings are available.
- Our shipping cost includes raw shipping cost, box or envelop, wrapping materials and handling cost.
- For international shipping, the customs fee and the tax are charged in case, the customers will pay whole amount.
PayPal is the default payment method. Please choose "PayPal" during your order transaction to complete the payment by PayPal.
If you are looking for other payment option, you can make a bank transfer. I have German bank accounts and Japanese bank account. Please choose "Other" during your order transaction and make a bank transfer separately. When you have sent the total amount of your order by bank transfer, please let me know by Etsy Convo. Then Will be able to complete the transaction and ship the package to you Immediately.
- German Bank Details - Name: Naomi Inamochi
< Commerzbank IBAN: DE23 8604 0000 0525 0295 00
< Postbank IBAN: DE14 1001 0010 0216 2191 20
- Japanese Bank Details - Name: Naomi Inamochi
< Bank of Tokyo Mitsubishi UFJ (MUFG) Branch + Account: 135-3032857
< Japan Net Bank Branch + Account: 002-7768558
The due date for the payment is one week from the purchased date. When no transaction is confirmed without any messages from the customers, the Etsy order will be cancelled.
Returns & exchanges
Refund or Exchange is acceptable in those cases.
- Wrong item or wrong size item was delivered or the received item was broken while shipping or the item lost while delivery -
Please contact us within 5 days from delivered date about refund or exchange. Once I confirmed your case, I'm happy to refund, re-shipping same product except one of a kind item or exchange to another item.
Returned item should be the same condition as when receipt. Used and broken item will not be returned. The shipping cost regarding to refund or exchange will be paid by buyer. Thank you!