Insure your packages if you are concerned about it getting lost in transit, stolen or get damage. Yours truly is not responsible for third party's fault in handling your packages.
----------------------- *BRIDAL ORDER MIGHT NEED MORE TIME , LONGER THAN 2 WEEKS TO PREPARE AND HAND PRODUCE SO PLEASE CONVO ME FOR THE TIMELINE.
Please note: Shipping times are approximate and are not exact. Please allow a few extra days during peak seasons- Christmas, Valentines and Mother’s Day. Custom orders may take a little longer depending on if certain components need to be ordered. I will do my best to get it to you in a reasonable amount of time! Please feel free to contact me after two weeks about the status of your order if you have not heard anything.
***DOMESTIC ORDERS Domestic orders will be shipped via USPS First Class mail and usually takes about 3-5 business days. Tracking number available but not insurance on First Class Mail. I am not responsible for lost packages or misdelivered items by the post office.
***INTERNATIONAL ORDERS International orders will shipped via USPS First Class International Package and usually takes about 7-21 business days to arrive. However, it could take a little longer sometimes due to your customs and post office situation. I will provide the USPS Customs Declaration Number. Unfortunately, tracking is not available with these packages, nor is insurance. I am not responsible for lost international packages. I am also not responsible for any customs charges your country may charge. Thanks for your understanding.
***LARGE BRIDAL/CUSTOM ORDERS For orders under this category, we need more time to process and custom make the items and might take longer than two weeks, that is why it is very important if you could provide us your timeline i.e DATE YOUR ORDER IS NEEDED.
***SHIPPING COST Shipping cost includes shipping & handling, etsy listing and transaction fee, and paypal transaction fee.
PAYPAL and ALL MAJOR CREDIT CARDS. Payment can be made using PayPal, which is a secure online payment system or Etsy Direct Checkout.
Returns & exchanges
If there is a problem with your order please contact me within 3 days of receiving your order.
Since all pieces are custom made I am not able to provide refunds. If the error was my mistake, I will fix it immediately and will refund the return shipping fees.
If the error was not my mistake, and you are simply dissatisfied or change your mind with the product or the font you chose, then the piece is yours to keep.
Tarnishing, Cleaning & Storing
SLEEP, SHOWER, SWIM. That is the three S to easily remember when you should take your jewelry off. Store your jewelry in a closed jewelry box (do not store it in the box that the item came with in the package, it is not close tight enough) or keep it in a sealed zip-tight bag or zip lock.
STERLING SILVER: Remember, sterling silver naturally tarnishes or reacts with exposure to your skin, chemicals, and the air. if you store it in open air or The best way to keep your silver from tarnishing is prevention! Store your jewelry in a tight closed jewelry box (do not store it in the box that the item came with in the package, it is not close tight enough) or in a sealed zip-tight bag. Polish often with polishing cloth or with ultra polishing pad.
GOLD FILLED: Gold filled jewelry is cared for in the same manner as other precious jewelry. The absolutely best thing you can do for your Gold Filled jewelry is to clean regularly using a little bit of warm water, and a soft cloth to dry and shine after. Many chemicals marketed for cleaning jewelry are actually somewhat abrasive or corrosive and can cause some damage or color alteration to your gold filled jewelry. The best way to avoid this is to keep it simple. Warm water and a soft cloth are the best thing you can do to maintain its beauty.
RAW BRASS - Will tarnish quick but the great thing about raw brass is it can be made shiny again just by polishing it with ultra polishing pad.
RHODIUM, SILVER AND GOLD PLATED CHARMS: The plating will tarnish overtime.