*Shipping within the United States* I ship most items using USPS, FedEx and UPS. Please see the individual listing for ship times. A tracking number is included for every US order, and higher priced items may require a signature for delivery. If your item requires a signature for delivery, I will absolutely notify you of this at time of shipment confirmation.
*International Shipping* All shipping to destinations outside of the United States is via USPS, FedEx or UPS and may take longer to receive, especially if the First Class shipping option is selected (select Priority at checkout if you would like your item faster). All taxes, duties and customs fees associated with international shipping are the responsibility of the buyer. Please note that I cannot be responsible for items lost or damaged in international shipments as tracking information may not be available once the package leaves the United States and I cannot purchase delivery confirmation. I do not accept returns or issue refunds for items shipped outside of the United States.
*Expedited Shipping* If you need an item by a certain date, please contact me prior to purchase. I'm happy to accommodate special requests!
*Addresses* Please make sure that your shipping address is accurate prior to placing an order. If a package is returned to me, original shipping charges will not be refunded and a restocking fee may be deducted. If you choose to have your package sent to a different address, you will need to pay for shipping to the new address.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
I try to take clear pictures to give buyers an accurate representation of the item. I also take extra time to describe items to the best of my ability and wrap them appropriately for shipment. Because of this, I do not accept refunds or exchanges. If you are interested in an item, but need additional pictures or information, please ask.
If you feel that an item has been grossly misrepresented, you will need to contact me within 24 hours of when you receive the item so we can resolve the issue. Customer service is extremely important to me, and I am always open to hearing from buyers and prospective buyers.
If you have questions about anything in my shop, please do not hesitate to contact me. I will always do my best to respond to any inquiries quickly and to the best of my knowledge. Thank you again for spending time at PepperMintRhino! : )