All ready made items will be beautifully wrapped and shipped within 48 hours. We use First Class for orders under £20, and Recorded First Class for orders over £20. Special delivery for orders over £50. Overseas items take a minimum of 5 working days depending on your area and your countries postal service. If we have been working together on a custom order I will send you a link for your item and dispatch it as soon as payment has been made.
All items are insured as standard so if any damage happens to your item in transit please keep the item, all packaging and any documentation from your postal service provider so it can be returned to me and a claim can be made for the cost. I will, of course, re-make the item for you so that the order can be fulfilled.
I can upgrade to faster shipping if you would like a rush order, this will incur an additional fee, payable by the buyer, to cover the upgrade.
The buyer is responsible for all customs charges so please check this before you purchase.
Custom orders welcome! Contact me to arrange the full details of the order and I will give you a completion date.
All payments through paypal. Within 48 hours if possible, just contact me if you need longer to pay.
Delay on payment will mean delay in packing and posting your item!
Non payment and non contact after 7 days will result in the order being cancelled and the item being relisted.
Returns & exchanges
All items can be returned within 7 days of receipt. This is covered by the Distance Selling Regulations and you have the right to return any item, for any reason.
Postage costs will not be refunded as the postage is a separate service.
I can take refunds on certain custom orders, depending on the item. For items that are personalised they are not eligible unless faulty.
I do work closely with my customers on custom order to make sure they are 100% happy before the purchase is made. Your happiness is my happiness :)
Custom orders welcomed, please see policies for delivery, and the refunds policy for information on custom orders.
Wholesale orders welcomed, please contact me for information.