Chasing / Motion EL Wire Kit 2-meters long (6.5 feet) - can cut to length. 5mm wide Uses 2 AA batteries (Not included) Solid colored EL wire comes in blue, green, or aqua. Multicolor EL Wire has three colors in the wire: blue, pink, and aqua. Flow speed is controlled by a dial. 4 switch settings: off, forward flow, reverse flow, steady-on Also called Flowing EL Wire or Chasing EL Wire
We ship orders every weekday except holidays. The majority of our orders will ship by First Class or Priority Mail. We also use UPS Ground, FedEx Home Delivery, and FedEx Air for 2-Day and overnight shipments. If you need expedited shipping, send us a message, and we will give you the shipping rates for upgraded service.
We ship internationally as well - if you don't see your country listed, please contact us and we will assist you with your order.
We accept credit cards, Paypal, and Etsy gift cards for payment.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Do you accept returns?
Yes. To return or exchange any product, you must call in and obtain a return authorization number. We do charge a 25% Restocking Fee. (Exchanges will be subject to a 10% fee to cover handling costs.) Returns and exchanges must follow the following criteria:
Product must be unopened and returned in condition suitable for resell. Product that has been used for display purposes is not considered a defective item. Product that has been sold and gets broken after the sale is not considered defective. We will not accept returns or exchanges 1 month after receipt of your order. Extreme Glow does not sell merchandise on approval. Initial shipping costs will be deducted from your return amount. Customer is responsible for return shipping. Customer is responsible for the condition of the items while in transit. We highly recommend that insurance be purchased with any return shipment.
Please note: Extreme Glow does not accept returns on custom orders.
Can I exchange items?
Yes. All exchanges are subject to a 10% fee. This fee enables us to process the exchange without the loss of funds for labor and transaction fees that are required with this type of request. Exchange orders must be placed when you call to get an RMA number. Otherwise, this is a return and will be subject to a 25 RSF. Please note, all exchanges must be consistent with our Return policy: Product must be unopened and returned in condition suitable for resell. We will not accept returns or exchanges 1 month after receipt of your order. Extreme Glow does not sell merchandise on approval. Shipping costs will be deducted from your return amount. Customer is responsible for return shipping. Customer is responsible for the condition of the items while in transit. We highly recommend that insurance be purchased with any return shipment. Please note: Extreme Glow does not accept exchanges on custom orders.
How do you handle shortages and defective items?
Shortages: Any order which is shipped incomplete will be completed by Extreme Glow. We will either ship the missing items at no additional shipping charge or provide credit to your card for the missing items. Notification of shortages must be made within 3 days of receipt of merchandise.
Please note: We cannot expedite shortage requests and we reserve the right to issue credit in the event that we cannot deliver incomplete shipment items in a satisfactory time frame.
Defects: If any merchandise is defective, Extreme Glow will resolve the problem. We strongly encourage you purchase enough goods to allow for some defective or damaged product (we recommend +5%). Defective merchandise that totals less than $10.00 will be refunded to your credit card or Paypal account. We will not reship claims under $10.00.
Defects will not be honored after 30 days from receipt of merchandise.
We reserve the right to request that all defective merchandise be sent back to Extreme Glow. Replacement merchandise will be sent or credit issued once the defective items arrive. Returns received without first getting a Return Authorization number will be refused. Merchandise that has been used (for display, sold then returned, etc) or broken is not considered defective and credit will not be given for these items when returned. Please allow 1-2 business days after your return is received for Extreme Glow to evaluate and issue credit.
Should you require replacement products on exchanged or defective items prior to your claim being processed, you must place a separate order and be responsible for the charges on that order until we receive the items back. At that time you will be credited for the second order. PLEASE NOTE - It is your responsibility to purchase enough goods to allow for some defective or damaged product.
We do not reship damaged or defective goods automatically. Because of the nature of different claims and problems with defective merchandise we reserve the right to issue credit rather than reship the product.
How do you handle damaged packages or broken merchandise?
If you receive a visibly damaged packaged, please contact us ASAP so that we can files a claim with the carrier. Failure to file a claim in a timely fashion could result in a disallowed claim.